Today’s guest post comes from George Moore, Chief Product and Technology Officer at CareMetx.
George argues that customer relationship management (CRM) program customization delivers short-term workflow gains at the expense of long-term scalability, integration simplicity, and upgradeability. He highlights three common pitfalls and offers an approach on how to avoid them.
To learn more, download CareMetx’s Guide to Building an Agile, Scalable Hub Architecture.
Read on for George’s insights.
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