Marketing: Voice

Articles on Voice commerce (Siri, Google assistant, Alexa, etc.)

  1. Data & Insights

OpenAI debuts ChatGPT subscription aimed at small teams

OpenAI is launching a new subscription plan for ChatGPT, its viral AI-powered chatbot, aimed at smaller, self-service-oriented teams. Aptly called ChatGPT Team, the plan provides a dedicated workspace for teams up to 149 people using ChatGPT as well as admin tools for team management. All users in a ChatGPT Team gain access to OpenAI’s latest […]
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  1. Stores & Formats

Helpful advice if you’re wondering what you need for a successful business

If you have just opened your very own business then you may be wondering how you can make it a success. You may know that around 90% of businesses don’t make it to their fifth year of trading. This can be due to a number of factors, if you don’t want this to be you […]
2 min read
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  1. Technology & Innovation

Starring Trigo, FreedomPay and GreyOrange: the biggest retail technology news stories of the week

It’s Friday, Christmas is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Frasers Group, Decathlon, HMV, Boots, and the latest RTIH Top 100 Retail Technology Influencers List. 1. Frasers Group teams […]
4 min read
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  1. Shopper & Customer

AI-Powered Retail: Elevating Customer Support Amidst Holiday Rush

At this point, doing one’s holiday shopping at the mall feels almost like a nostalgic throwback — not far removed from listening to music on vinyl or taking pictures with a disposable camera. The records for online holiday shopping are broken on what seems like a yearly basis, with last year’s $9.12 billion representing the […]
4 min read
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  1. Data & Insights

How Retailers Can Handle Increased Customer Service Demand During Holidays

‘Tis the season to start shopping. For retailers, this means delivering stellar customer service at every step of the customer journey. Salesforce data shows that 94 percent of consumers say good service makes them more likely to buy again while 80 percent will abandon a brand after three bad experiences. But rather than wait for the “three strikes […]
3 min read
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  1. Stores & Formats

British retailer Boots preps AI powered personal shopper that recommends lipsticks and beauty gifts

Boots is working on the launch of a ChatGPT personal shopper for its website which would be able to give customers recommendations on lipsticks and beauty gifts. It is currently testing the chatbot with work on the tool set to be ramped up after Christmas. Walgreens Boots Alliance owned Boots, which earlier this year announced […]
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  1. Technology & Innovation

The Digital Economy Beat

With brief, occasional, italicized and sometimes gratuitous commentary… •  From the Seattle Times: “Zulily, the Seattle-based online retailer that recently announced it is going out of business, has sued its one-time rival Amazon. “In a complaint filed Monday in Seattle, Zulily accused the e-commerce giant of using the same anticompetitive business practices at the center […]
2 min read
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  1. Technology & Innovation

Croatian retailer Studenac taps digital retail technology to accelerate growth, boost productivity

Studenac, Croatia’s largest retailer by number of stores, has deployed a series of digital tools that use data to improve margins, streamline the supply chain and enable better, faster decisions on where to build new outlets. The Location Analysis Tool (LAT), the flagship project from the Studenac Digital Centre of Excellence, helps managers select new […]
3 min read
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  1. Media & Marketing

Google fakes an AI demo, Grand Theft Auto VI goes viral and Spotify cuts jobs

Hey, folks, welcome to Week in Review (WiR), TechCrunch’s regular newsletter that recaps the past few days in tech. AI stole the headlines once again, with tech giants from Google to X (formerly Twitter) heading off against OpenAI for chatbot supremacy. But plenty happened besides. In this edition of WiR, we cover Google faking a […]
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  1. Technology & Innovation

Reshaping Holiday Beauty Marketing: Visual Authenticity and the AI Revolution

As the holiday season nears, artificial intelligence is transforming retail marketing in the beauty sector. However, responsible AI usage is crucial to maintaining trust with wary consumers. Our VisualGPS research revealed that in 2023, AI makes 63 percent of Americans very nervous, rising from 53 percent in 2022. So, as AI-generated visual content enters the […]
3 min read
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  1. Technology & Innovation

The Panel Reacts: Google Introduces Gemini, Its Answer To OpenAI’s GPT-4

On Wednesday, Google finally introduced Gemini, its answer to OpenAI’s GPT-4. Gemini will power Google’s Bard chatbot and become available to software developers building generative AI applications. The model is multimodal — meaning it can read and analyze words, shapes, and sounds — and Google shared several impressive demos with reporters yesterday. In one example, […]
2 min read
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  1. Technology & Innovation

After OpenAI’s Chaos, Anthropic Has An Opportunity (And Its Own Untraditional Board)

Life got interesting for Anthropic two weeks ago when OpenAI nearly lit itself on fire. Anthropic had been operating comfortably in OpenAI’s shadow, collecting billions in investment from Amazon, Google, and others as it developed similar technology with an increased focus on safety. Then, as OpenAI’s chaos rolled on, companies that built entirely on GPT-4 […]
5 min read
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  1. Data & Insights

Amazon Launches New AI Chatbot For Business

Amazon Web Services said yesterday that it is introducing a new chatbot designed for business users. Its name:  “Q.” Wired reports that “it’s aimed at people who use AWS at work, including coders, IT administrators, and business analysts. In response to typed requests, it will help developers write code, answer questions about how to use […]
2 min read
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  1. Technology & Innovation

Your Views:  Expenses vs. Contributions

Got the following email from an MNB reader: Amazon’s recent announcement to cut “several hundred jobs from its Alexa division” and “place more attention on AI business” makes me wonder why the employees were being cut.  Was their skill set so narrow they couldn’t be trained to perform the AI work?  Will Amazon use a third […]
2 min read
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  1. Channel: Ecommerce & Digital

Amazon Lays off Hundreds in Alexa Division, Homes in on Gen AI

Amazon has confirmed it is laying off “several hundred” jobs in its Alexa division, the latest move in the company’s strategic reprioritization and significant cost-cutting that began in early 2023. According to a memo written by Daniel Rausch, Amazon’s VP of Alexa and Fire TV and obtained by GeekWire, the layoffs are part of an […]
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  1. Channel: Ecommerce & Digital

Amazon Cuts Hundreds Of Alexa Jobs To Focus On AI

The Seattle Times reports that Amazon is cutting “several hundred” jobs from its Alexa division as it places more attention on artificial business as a driver of its business. The email to employees from Daniel Rausch, vice president of Alexa and Fire TV, said, in part, that “as we continue to invent, we’re shifting some […]
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  1. Channel: Ecommerce & Digital

Amazon to Sell Hyundai Cars Online in 2024; Automaker Selects AWS as Cloud Provider

No, they won’t arrive on your doorstep in a giant box cushioned by packing peanuts, but Amazon customers in the U.S. will be able to purchase Hyundai cars online next year. Customers will be able to shop for available vehicles in their area based on preferences including model, trim, color and features, check out online […]
2 min read
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  1. Channel: Ecommerce & Digital

Amazon To Start Selling Cars Next Year

Amazon yesterday announced a “strategic partnership” with Hyundai Motor Company that will have it “launching online sale of Hyundai vehicles in the U.S. in 2024, Hyundai naming AWS as its preferred cloud provider to help facilitate digital transformation, and the Alexa Built-in experience coming to Hyundai’s next-generation vehicles.” The company said that “auto dealers for […]
2 min read
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  1. Channel: Ecommerce & Digital

Amazon Fresh Thanksgiving for 5 for $50 Delivered Fast Ask Alexa “Thanksgiving Meal Deals”

  When it comes to fresh food fast Amazon understands both delivery and freshness according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Johnson stated “Fresh food quality combined with freshly prepared full-flavored food from Amazon is something everyone just might want to consider this Thanksgiving.” So, Amazon is gearing up for […]
3 min read
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  1. Technology & Innovation

Amazon Readies New Conversational AI

The Information reports that “Amazon is developing new conversational AI software as it seeks to catch up to OpenAI and Microsoft in selling such software to corporate customers, according to a person with direct knowledge. Amazon’s new large language model, codenamed Olympus, may also power new features in its online retail store, Alexa voice assistant […]
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  1. Technology & Innovation

Featuring AiFi, Macy’s, and TalkShopLive: RTIH runs you through the week’s coolest retail technology plays

RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including robot food delivery services, autonomous stores, AI chatbots, and peer-to-peer resale platforms. The University of Akron The University of Akron has rolled out a robot food delivery service, covering its campus building and residence halls. […]
8 min read
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  1. Technology & Innovation

Hackathons, drones and chatbots: RTIH flags the biggest retail technology news stories of the week

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Marks and Spencer. Amazon, Kingfisher, Macy’s, and Just Eat Takeaway.com. 1. Marks and Spencer hackathon explores generative AI […]
4 min read
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  1. Media & Marketing

Just Eat Takeaway.com develops AI powered chatbot with pilot set to launch soon in UK

Just Eat Takeaway.com is launching an AI chatbot. Consumers who opt-in will be able to use the assistant to build and customise their orders through text and voice ordering. The company says it will continue to develop this experience and plans to roll-out features that help people discover new partners, as well as offering personalised […]
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  1. Channel: Ecommerce & Digital

Amazon Ramps Up Efforts To Get People To “Buy Again”

The Wall Street Journal this morning reports that Amazon is testing a “Buy Again” tab on its home pager that “uses a customer’s order history to make recommendations, including in categories such as groceries or electronics.” Some context from the story: “‘Buy Again’ has been used in recent weeks on a variety of accounts tracked […]
3 min read
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  1. Data & Insights

How to increase mobile conversion rate: 7 proven tips

You can define the mobile conversion rate as the number of visitors who visit the website on their mobile devices and the number of visitors who convert during these sessions.. So, it can be calculated with the below formula. A mobile conversion rate is a very important factor since most of the customers now browse […]
5 min read
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  1. Technology & Innovation

Meta Debuts Suite of New AI Tools Including Chatbots, Celeb Voices and Image Editing

Meta debuted a series of new AI-powered tools for its social platforms, including Facebook, Instagram, Messenger and WhatsApp, at its annual developers conference Meta Connect on Sept. 27. And while Meta hasn’t completely abandoned its namesake, the metaverse — reveals at the event also included the new Quest 3 VR headset and upgrades to its […]
4 min read
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Note: Requires ChatGPT Plus
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  1. Department: Consumer Durables
  2. Media & Marketing
  3. Data & Insights
  4. Shopper & Customer
  5. Trends & External Forces
  6. Stores & Formats

TikTok Shop customers spend more at lower ticket apparel retailers

Download full TikTok Shop report Access TikTok and Panel data in Dash. TikTok Shop customers spent 26% of their apparel wallet on Off-Price Department Stores and 11% on Fast Fashion in the 12-months ended February 2024, compared to 24% and 7% for the average shopper. Conversely, TikTok Shop users spent less than their peers at […]
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  5. Media & Marketing
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  7. Technology & Innovation
  8. Trends & External Forces
  9. Associates & Employees

Where Does One U.S. Tax Dollar Go?

See this visualization first on the Voronoi app. Where Does One U.S. Tax Dollar Go? This was originally posted on our Voronoi app. Download the app for free on Apple or Android and discover incredible data-driven charts from a variety of trusted sources. Come tax season, a common refrain is: “what do my taxes even […]
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