Returns

Articles on the new nemesis of ecom – returns.

  1. Corporate Finance
Retailers often find themselves in need of additional capital to fund their operations, whether it’s for inventory, expansion, or covering operational costs. One option available to them is a secured loan, which can provide the necessary funds while offering attractive terms. However, the application process for secured loans can be daunting, with lenders imposing stringent […]
  1. Data & Insights
Online retail and e-commerce providers are struggling to meet shopper expectations amidst ongoing inflation, higher costs and lingering supply chain woes. A new independent survey that queried nearly 2,000 global shoppers found that 88 percent of U.S. and 79 percent of U.K. shoppers said that online retailers delivered poor experiences at least once in the […]
  1. Technology & Innovation
MINNEAPOLIS — Target Corp. achieved stunning profit growth in fiscal 2023 despite continued soft sales that ameliorated somewhat over the second half. Looking to the future, management expects to reignite growth by reinforcing, refining and enhancing the strengths that have driven top- and bottom-line expansion for the retailer over the past decade. No strategic reset […]
  1. Operations & Supply Chain
The ecommerce industry has experienced rapid growth in recent years, with global sales reaching an estimated $5.8 trillion in 2023, according to research by Statista. The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. […]
  1. Partnerships & Alt Profit
Royal Mail has launched a new partnership with Quadient, giving its customers access to parcel lockers for the first time. The first lockers will launch in Coventry in April, with further locations opening in the following months. Around 1,500 are expected by the end of the year, with further plans for 3,000 across the UK. […]
  1. Shopper & Customer
Most of the conversations I have with retailers these days are about strategies to improve the performance of their tried-and-true triggered marketing campaigns — e.g., abandon browse, search and product campaigns. Retailers are aware that having triggers for shoppers who abandoned their cart, abandoned a search or browse is now pretty commonplace, and so the […]
  1. Channel: Restaurants
Opening a restaurant necessitates securing funding, a process that can overwhelm even the most ambitious restaurateurs. Between crafting an investor-worthy business plan, providing robust financial projections, and competing against other inspiring ventures, securing backing may seem an insurmountable challenge. However, the financing process doesn’t have to obstruct your culinary vision. This guide offers an inside […]
  1. Merchandising
“A lot of business cases, they depend on internal efficiency gains. But if you don’t measure this … then it will never lead to project success or success on the digital shelf … Have a measuring mindset.”            — Ilse Goverts-van Kesteren, Lead Business Consultant, Wunderman Thompson When Wunderman Thompson asked […]
  1. Stores & Formats
Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. 3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4% increase in comp store sales. For the coming fiscal year, the retailer is planning $800 million in CapEx expenditures to fund a major brick-and-mortar expansion that […]
  1. Corporate Strategy
It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco, Under Armour, Fossil Group and, as Retail TouchPoints previously reported, Allbirds. Former Best Buy COO to Lead Petco While CEO Search Gets Underway Ron Coughlin — who led Petco through […]
  1. Shopper & Customer
Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer […]
  1. Technology & Innovation
Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built). SPO features on-sale and outlet merchandise from more than 300 curated sellers […]
  1. Channel: Ecommerce & Digital
“A big trap that a lot of brands fall into is, they may have some growth goals … but they’re overly focused on bottom-of-funnel metrics like ROAS [return on investment]. And that is just going to kill any innovation that you might have.” — Kiri Masters, Head of Retail Marketplace Strategy, Acadia Measuring Amazon Deliver Service […]
  1. Shopper & Customer
Creating a positive customer experience lies at the heart of every brand’s purpose in the journey to nurturing and retaining customers. But how does the post-click experience factor into this important dynamic? In an ever-evolving and crowded marketplace — and with social commerce increasingly dictating how customers are introduced to brands and shop with them […]
  1. Trends & External Forces
Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth.
  1. Corporate Finance
CINCINNATI—Kroger reported flat sales for the fourth quarter and fiscal year ended February 3, but profits beat expectations. The retailer reported a $736 million profit on sales of $37.1 billion for the three-month period. Kroger noted that identical sales (excluding fuel decreased 0.8% in the quarter, while underlying identical sales without fuel increased 0.1%. The […]
  1. Media & Marketing
Target is adding a paid option to its loyalty program, offering free same-day delivery from the retailer’s Shipt subsidiary and its 100+ retail partners. The Target Circle 360 program’s annual $99 fee will be only $49 (for the first year) for customers who sign up from April 7, when the program kicks off, through May […]
  1. Stores & Formats
The Washington Post writes that “two of the biggest names in big-box retail have boosted their bets on a growing trend for brick-and-mortar sales: smaller stores. “Best Buy and Macy’s this week announced plans to add small-format stores in a strategy that could help the companies cut costs while answering customers’ demand for convenience. They […]
  1. Shopper & Customer
Augmented reality (AR) unlocks a variety of opportunities for the retail sector. It helps to elevate the in-store buying experience, bring online shopping to a completely new level, and enhance guests’ experiences at fashion shows. Let’s see how AR is used by well-known brands and what benefits it brings to consumers’ shopping journeys. How AR […]
  1. Operations & Supply Chain
As the retail landscape continues to evolve, the significance of a well-structured return policy becomes increasingly evident. A recent report from the National Retail Federation showed the rate of returns increased 14.5 percent last year, a total of $743 billion in merchandise. Online retailers specifically experienced a notable uptick in returns in 2023, with an […]
  1. Data & Insights
For retailers, consumers are, and always have been, the beating heart of business success. In today’s world of ample choice for customers, this vitality is at an all-time high. Consumer buying power is higher than ever as is the importance of building loyalty and trust among them. Retailers know it’s crucial to anticipate customer needs […]
  1. Operations & Supply Chain
Mondelēz International is bringing back its Big Win-Win campaign again this year offering both retailers and their shoppers the chance to win cash prizes. The Cadbury Big Win-Win on-and off-pack promotion will run from the end of February to mid-June, inviting consumers to nominate their… This story continues at Cadbury Big Win-Win promotion returns Or […]
  1. Data & Insights
For some time now, many retailers have been exploring the use of artificial intelligence to enhance various aspects of their business, from inventory placement to merchandising assortments. However, the conversation gained renewed momentum in 2023 with the emergence of ChatGPT and generative AI. This increased interest in the potential of AI to transform retail operations […]
Note: Requires ChatGPT Plus
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  1. Acquisitions, Divestitures & Mergers
  2. Channel: Home Improvement
  3. Acquisitions, Divestitures & Mergers
  4. Corporate Finance
  5. Operations & Supply Chain
Home Depot recently announced its acquisition of SRS Distribution for a whopping $18.25 billion. This hefty investment marks the company’s boldest stride yet to seize a larger share of the professional market, particularly targeting contractors and roofers.
  1. Media & Marketing
  2. Corporate Strategy
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Trends & External Forces
See this visualization first on the Voronoi app. Car Brand Loyalty in 2024 This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources. This graphic visualizes the best and worst car brands in terms of brand loyalty. […]
  1. Retail Ecosystem
  2. ESG
  3. Media & Marketing
  4. Agencies & Vendors
  5. Retail Ecosystem
  6. Data & Insights
  7. International
  8. Shopper & Customer
  9. Technology & Innovation
  10. Trends & External Forces
  11. Operations & Supply Chain
Shoptalk always brings the best and brightest minds of the industry together for four days packed with insights, networking opportunities, trend predictions and so much more. This year, the spring event in Las Vegas was no exception. But like many other major industry events, Shoptalk can feel like you’re sprinting a marathon — there’s so […]
  1. Department: Consumer Durables
  2. Department: Consumer Durables
  3. Corporate Strategy
  4. Corporate Finance
  5. Partnerships & Alt Profit
  6. Shopper & Customer
  7. Trends & External Forces
  8. Stores & Formats
Amid faltering demand for shoes and clothing as well as slipping digital sales, Nike Inc. said last week that it will bank a lot more on the thing it has spent the past several years turning away from: other retailers. Executives discussed those plans on Nike’s earnings call, during which it announced that while fiscal […]

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