Marketing: Loyalty & Subscription

  1. Shopper & Customer
  Food retailers striving for a consistent brand message too edify their relationship with the consumers can find that empowering consumers to utilize their digital platform for online ordering is more effective than in person experience according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.    That said, it doesn’t matter if […]
  1. Trends & External Forces
At a time when the commercial real estate landscape is evolving with unprecedented speed, changes in big-box retail are an important storyline. Appreciating how and why big-box concepts have thrived in a post-pandemic environment, and understanding the logic behind decision making with regard to everything from store layouts to merchandising, is an important first step […]
  1. Channel: Ecommerce & Digital
An Amazon One app has gone live, enabling customers to sign up for the service by taking a photo of their palm. Amazon One is a palm recognition service for entry, identification, and payment. Until now, people had to visit a physical location to hover their palm over a device to sign up for the […]
  1. Channel: Home Improvement
The Home Depot is acquiring building products distributor SRS Distribution for $18.25 billion in a bid to accelerate the growth of its pro offerings. The deal, which is expected to close by the end of the retailer’s fiscal 2024 in late January 2025, is subject to customer closing conditions and will be funded through a […]
  1. Data & Insights
Online retail and e-commerce providers are struggling to meet shopper expectations amidst ongoing inflation, higher costs and lingering supply chain woes. A new independent survey that queried nearly 2,000 global shoppers found that 88 percent of U.S. and 79 percent of U.K. shoppers said that online retailers delivered poor experiences at least once in the […]
  1. Partnerships & Alt Profit
Co-op reports that it is now offering the same member price benefits online for its member-owners as it does in-store. Member prices are across more than 300 key lines and everyday essentials, with branded and own-branded items including: Co-op 800g loaf (£0.76p); whole cucumber (£0.80p) ; six salad tomatoes (£0.85p); six medium free-range eggs (£1.40); […]
  1. Channel: Restaurants
Renew, Refresh, and Revive the undercurrent of brand excitement is but one of the goals Subway is undertaken with its partnership with T. Marzetti Co. to sell their popular sauces in grocery stores according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Here a few potential benefits to Subway: 1.       Increased brand […]
  1. Media & Marketing
See this visualization first on the Voronoi app. Car Brand Loyalty in 2024 This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources. This graphic visualizes the best and worst car brands in terms of brand loyalty. […]
  1. Data & Insights
In the world of retail, storytelling emerges not just as a method of engagement but as a potent strategy to captivate buyers and significantly influence their purchasing decisions. The essence of storytelling transcends mere facts, harnessing a narrative-driven approach to forge a deeper connection with the audience and their strategy. When brands adeptly intertwine storytelling […]
  1. Retail Ecosystem
In episode 445 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews David Spector, co-founder and chairman of ThirdLove, a women’s intimates and lifestyle brand. Listen in as Spector shares the genesis of the company (0:45), his professional background prior to co-founding the company (4:20), his current role at the business (6:10), and how ThirdLove approaches […]
  1. Technology & Innovation
MINNEAPOLIS — Target Corp. achieved stunning profit growth in fiscal 2023 despite continued soft sales that ameliorated somewhat over the second half. Looking to the future, management expects to reignite growth by reinforcing, refining and enhancing the strengths that have driven top- and bottom-line expansion for the retailer over the past decade. No strategic reset […]
  1. Channel: Restaurants
  Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that the delivery-centric food hall startup Wonder, founded by entrepreneur Marc Lore that has now raised $1.5 billion to date and plans to expand to 90 locations by the end of next year just might outlast many current legacy restaurant chains.  Why, Wonder […]
  1. Shopper & Customer
  Insights of consumers are a tool that every marketing team can benefit from. In the case of Progressive Grocer, they go directly to shoppers to explore not only what they’re buying in supermarkets, but also why they’re making certain decisions.  In a great article by Jenny McTaggart the insights are easy to absorb. Steven […]
  1. Shopper & Customer
Target’s announcement earlier this month that it was launching a paid membership plan almost felt like a foregone conclusion. Amazon’s Prime membership has been paying dividends for the company for decades, and after Walmart followed suit with Walmart+ in 2020, it was only a matter of time before Target entered the mix. With the addition […]
  1. Shopper & Customer
In the competitive world of wholesale retail, sustaining growth and optimizing financial performance are paramount objectives for established retailers. While various strategies exist to achieve these goals, leveraging net terms emerges as a powerful tool. In this comprehensive guide, we’ll explore the strategic utilization of net terms to drive expansion and bolster revenue growth for […]
  1. Shopper & Customer
Have a new product that you’re getting ready to launch? You can’t just put it on a store shelf or make it available and hope people find it – you’ve got to promote it if you want a shot at it being successful. And while conventional marketing like print, online, television and radio advertising still […]
  1. Media & Marketing
Years ago, grocery stores and supermarkets implemented loyalty card systems which involved issuing physical loyalty cards, which customers could present at checkout to earn points or discounts based on their purchase amount. Over time, customers accumulated points that they could redeem for rewards such as discounts on future purchases, free products, or entry into exclusive […]
  1. Data & Insights
Expectations for easy, seamless experiences — driven in part by the high bar set by Netflix, Spotify, and TikTok — have spilled over into other facets of consumers’ lives, including shopping. These global brands, and many B2C and B2B commerce brands, employ artificial intelligence to drive their customer experiences. However, AI isn’t a single science. […]
  1. Shopper & Customer
Global design and consultancy organization Arcadis (formerly CallisonRTKL) recently worked with Saks to reinvent its West Coast flagship experience. but the company also has worked with its portfolio of luxury clients on a range of new store designs and experiences. Based on the innovation that’s evident in all these projects, Sterling Plenert, Principal at Arcadis, […]
  1. Shopper & Customer
Most of the conversations I have with retailers these days are about strategies to improve the performance of their tried-and-true triggered marketing campaigns — e.g., abandon browse, search and product campaigns. Retailers are aware that having triggers for shoppers who abandoned their cart, abandoned a search or browse is now pretty commonplace, and so the […]
  1. Shopper & Customer
According to McKinsey, more than half of business-to-consumer customers engage with three to five channels each time they make a purchase or resolve a request. The evolution of technology has transformed these channels into explicit, interconnected conduits directly impacting customer satisfaction. In today’s retail landscape, it’s no longer sufficient to merely acknowledge this fact; retailers […]
  1. Media & Marketing
  At the intersection of new customer acquisition, emerging food trends, and consumer migration brand messaging plays an increasingly important role according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.   Johnson stated, Brand marketing messaging is crucial for several reasons. It acts as the voice of your brand, shaping how customers […]
  1. Shopper & Customer
While retailers typically put a significant emphasis on post-holiday sales, they didn’t resonate with shoppers after the 2023 holiday season. During the week after Christmas, year-over-year sales were down across the board, with only computer software sales seeing an increase from 2022. Department stores, cosmetics stores and clothing stores saw some of the largest declines, […]
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Editor’s Choice

  1. Acquisitions, Divestitures & Mergers
  2. Channel: Home Improvement
  3. Acquisitions, Divestitures & Mergers
  4. Corporate Finance
  5. Operations & Supply Chain
Home Depot recently announced its acquisition of SRS Distribution for a whopping $18.25 billion. This hefty investment marks the company’s boldest stride yet to seize a larger share of the professional market, particularly targeting contractors and roofers.
  1. Media & Marketing
  2. Corporate Strategy
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Trends & External Forces
See this visualization first on the Voronoi app. Car Brand Loyalty in 2024 This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources. This graphic visualizes the best and worst car brands in terms of brand loyalty. […]
  1. Retail Ecosystem
  2. ESG
  3. Media & Marketing
  4. Agencies & Vendors
  5. Retail Ecosystem
  6. Data & Insights
  7. International
  8. Shopper & Customer
  9. Technology & Innovation
  10. Trends & External Forces
  11. Operations & Supply Chain
Shoptalk always brings the best and brightest minds of the industry together for four days packed with insights, networking opportunities, trend predictions and so much more. This year, the spring event in Las Vegas was no exception. But like many other major industry events, Shoptalk can feel like you’re sprinting a marathon — there’s so […]
  1. Department: Consumer Durables
  2. Department: Consumer Durables
  3. Corporate Strategy
  4. Corporate Finance
  5. Partnerships & Alt Profit
  6. Shopper & Customer
  7. Trends & External Forces
  8. Stores & Formats
Amid faltering demand for shoes and clothing as well as slipping digital sales, Nike Inc. said last week that it will bank a lot more on the thing it has spent the past several years turning away from: other retailers. Executives discussed those plans on Nike’s earnings call, during which it announced that while fiscal […]

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