Data & Insights

Articles about leveraging Data and Insights in retail and CPG.

  1. Retailer Media

The Remarkable Rise of Retail Media with Melanie Brown, VP of Home Depot’s Orange Apron Media + Monetization

Joining us for the second of three episodes recorded in the Bambuser remote podcast studio/beach cabana at Mandalay Bay during Shoptalk is Melanie Brown Vice President of Orange Apron Media and Monetization for The Home Depot. In a special two segment interview Melanie unpacks The Home Depot’s retail media journey, highlighting the company’s unique approach, which […]
2 min read
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  1. Data & Insights

Taking a More Intelligent Approach to AI in E-Commerce

Despite artificial intelligence’s growing potential, many retailers currently struggle to embrace it and act on the insights it delivers. Often, this comes down to them not taking a strategic approach and deploying disjointed tools that are difficult to use or scale. New approaches are needed if AI is to truly benefit merchants and customers alike. […]
< 1 min read
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  1. Data & Insights

Morrisons Media Group ramps up retail media offering, including digital screens on Market Street food counters

Morrisons Media Group (MMG) is introducing new retail media opportunities in a bid to further connect Morrisons customers with their favourite brands.  First up, digital screens are being introduced at Morrisons Market Street food counters. The screens provide brands the opportunity to promote products that complement the counter range on offer as well as an additional […]
2 min read
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  1. Retail Ecosystem

How Boisson Unlocked New Opportunities for NA

Boisson was created to make it easier for consumers to discover and learn about non-alcoholic beverage brands. The company helped jumpstart the market, which is projected to have a 25% compound annual growth rate through 2028.  Founder Nick Bodkins had a vision where Boisson was “the Sephora of NA,” bringing together the power of an […]
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  1. Media & Marketing

How Free People Crafts Compelling Influencer Marketing Campaigns

In episode 448 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Libby Strachan, director of brand marketing at Free People, an Urban Outfitters, Inc. global lifestyle brand with offerings in unique apparel, intimate wear, shoes and accessories; and Kristen Dolan, senior vice president of growth at Influential, an AI social data and conversion technology. Strachan […]
2 min read
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  1. Trends & External Forces

Report: Retail Sales Grew at a Steady Pace in March

Retail sales grew at a steady pace in March in part due to wage gains and easing inflation for goods, according to the CNBC/NRF Retail Monitor report, powered by Affinity Solutions, released on Monday by the National Retail Federation (NRF). According to the Retail Monitor report, total retail sales were up 2.72 percent unadjusted year-over-year […]
2 min read
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  1. Retail Operations

Unlock Omnichannel Customer Loyalty With Composable Commerce

Regardless of the time, location or platform that customers choose to interact with their favorite brands, they expect a personalized and engaging experience. And for businesses that can deliver a unified experience, meeting customers’ heightened expectations is a great opportunity to outperform rivals. In fact, 80 percent of customers admit that the experience a company […]
3 min read
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  1. Channel: Delivery

Powered by Gopuff makes its debut with 20 plus CPG partners leveraging the instant commerce platform

Gopuff has announced the launch of Powered by Gopuff, a logistics and technology platform that, according to the quick commerce big hitter, enables brands to offer affordable delivery from their owned and operated online stores in as fast as 15 minutes. “We’ve spent the last ten years building and scaling our own hyper-local logistics network […]
2 min read
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  1. Data & Insights

Census data shows retail sales gains in March

WASHINGTON – Data released by the U.S. Census Bureau on Monday shows that retail sales continued to increase in March as tax refunds and job growth put more money in shoppers’ pockets, National Retail Federation Chief Economist Jack Kleinhenz said. “March’s Census Bureau numbers confirm that consumer spending remains steady, underscoring a resilient consumer despite […]
< 1 min read
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  1. Trends & External Forces

CRN adopts new guidelines for melatonin

WASHINGTON — The Council for Responsible Nutrition (CRN), the leading trade association for the dietary supplement and functional food industry, proudly announces the adoption of two sets of new voluntary guidelines: one focused on the formulation, labeling, and packaging of melatonin-containing dietary supplements marketed for sleep support, and another dedicated to the labeling of gummy dietary […]
3 min read
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  1. Media & Marketing

Portillo’s Building Restaurants and a Brand with Lifelong Customers

  At the intersection of building new restaurants and expanding your brands reach there are few chain restaurants that are doing a better job than Portillo’s according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Johnson says, “Building a restaurant brand that can last a lifetime, requires a building a brand message […]
4 min read
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  1. Technology & Innovation

Starring Gather AI, Wolt, Sainsbury’s: check out RTIH’s most read retail technology articles from last week

Check out the articles on this here website that caught your fancy last week, including AiFi, Amazon’s Just Walk Out technology, Wow Bao, Shopsense AI, Paramount Global, Intergamma, Getir, PLUS Retail, and commercetools. Inventory monitoring startup Gather AI bags $17 million in funding to transform supply chain traceability Gather AI, a provider of computer vision […]
6 min read
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  1. Department: Food

Surprising Fresh Meal Solutions: Convenience Stores

  Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that customer migration from the restaurant sector to the convenience store sector will continue. In the bustling world of quick bites and on-the-go meals, convenience stores have quietly transformed into unexpected champions of fresh food. These unassuming neighborhood pit stops, once synonymous with chips, sodas, and […]
5 min read
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  1. Technology & Innovation

Retailers Get Real with AI: Four AI-Powered Apps We’ll See this Year

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. With these kinds of results, it is no wonder 81% […]
4 min read
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  1. Data & Insights

Building Personal Trade

Our recent webinar was entitled, “That’s My Customer!” – Building Personal Trade. We have partnered with Karen Barry of The Friedman Group, to do some deep dives into 7 different hot topics in Retail Sales. What is Personal Trade, and why is it so important? Here are some of the highlights covered in the webinar: […]
2 min read
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  1. Technology & Innovation

Retail Innovation Conference & Expo 2024: The Latest News on Sessions, Speakers & Experiences

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo, taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, […]
5 min read
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  1. Data & Insights

Making sense of your store data

After a big holiday weekend, everyone is always thinking of what can be done better next year. Stay tuned tomorrow for a Presidents’ Day Recap to see how your store compared to the industry average this year. This week, we’re discussing the newest trends in retail, including the use of new technologies and changes in […]
3 min read
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  1. Channel: Restaurants

KFC an Example of Brand Protectionism Stifling Growth

  Losing customer relevance is a branding disaster.  When a legacy restaurant brand is forced to chase after customer with price it is a sure sign that the brand messaging has been adrift for quite some time according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Once considered a leader within the grocerant niche KFC and […]
4 min read
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  1. Corporate Strategy

Brooks Running Partners with Outside Interactive to Deliver Highly Localized Content

Brooks Running has joined forces with Outside Interactive, a creator of outdoor content, services and experiences, to bring local, personalized content to runners and outdoor enthusiasts across the country. The customized Your Local Running Drop newsletters will provide information on local trails and events, educational content and more. The newsletter will draw on Outside’s extensive […]
2 min read
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  1. Data & Insights

Online retailers continue to leverage chatbots to enhance customer experience

Most modern day online consumers expect timely customer service similar to that offered at bricks and mortar shops. According to a 2023 write-up by SuperOffice CRM, up to 46% of customers wished to receive responses faster than four hours. Yet, most businesses take up to 12 hours to respond to emails. With AI powered chatbots, […]
3 min read
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  1. Trends & External Forces

CDC study underscores pharmacy’s irreplaceable role

ARLINGTON, Va. – A new study released by the Centers for Disease Control and Prevention (CDC) on April 4 further illustrates the irreplaceable role of pharmacy throughout the COVID-19 pandemic — and demonstrates how pharmacies can be further leveraged to meet the broader health and wellness needs of the most vulnerable Americans. In total, pharmacies have administered […]
3 min read
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  1. Department: Nonfood

CNBC/NRF: Retail sales grew at a steady pace in March

WASHINGTON – Retail sales grew at a steady pace in March, according to the CNBC/NRF Retail Monitor, powered by Affinity Solutions, released today by the National Retail Federation. “As inflation for goods levels off, March’s data demonstrates steady spending by value-focused consumers who continue to benefit from a strong labor market and real wage gains,” […]
2 min read
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  1. Data & Insights

How Patient Engagement Can Reduce Brand Launch Risks

Today’s guest post comes from Jessica Lens, Chief Patient Experience Officer at CareMetx. Jessica discusses the challenges of patient nonadherence. She then outlines how manufacturers can build adherence into their patient services program to increase patient engagement. To learn more about enhancing patient engagement and adherence, download CareMetx’s new report: Driving Brand Success: Minimize Risk and […]
2 min read
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  1. Data & Insights

Presidents’ Day Weekend Recap

How did your stores perform compared to last year? Here’s some stats from this year’s President Day weekend. Furniture industry Compared to Presidents’ Day weekend last year, the furniture industry saw 9% less foot traffic. Despite this dip, Saturday stood out as the busiest day, with an average of 33 customers per store. In a […]
2 min read
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  1. Trends & External Forces

Google’s AI Narrative is Starting to Flip

Hours after Google wrapped its major cloud keynote on Tuesday, I sat down for dinner with three public tech company CEOs and a handful of journalists on New York’s West Side. It was the type of gathering happening more frequently in the post-Covid era, where top executives and media meet to discuss the latest AI […]
< 1 min read
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  1. Shopper & Customer

Crafting authentic narratives: why storytelling matters in brand PR for lifestyle retailers

According to statistics, the global lifestyle retail market is forecast to reach $10.06 billion by 2027. So standing out in such a competitive marketplace requires more than eye-catching visuals and competitive prices. Instead, lifestyle retailers need to connect emotionally with customers to foster a sense of community and belonging; this is where storytelling plays a […]
4 min read
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  1. Data & Insights

The Shopping Trend Rewriting The Retail Sales Playbook

Are you ready to level up your game, whether you’re hustling on your personal trade or enticing customers with irresistible mystery boxes? It’s time to break the mold and think outside the box to draw in that crowd! Join us this week as we dive into a strategies for boosting traffic, uncovering the latest trends […]
3 min read
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  1. Technology & Innovation

Waitrose Reacting is not Enough CEO’s Need to Lead with Relevance

  Focusing on the consumer is a success clue no CEO can overlook. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that reshuffling the chains in the executive office makes little sense unless the focus shifts away form hot button short term tactics to a customer focused strategy that evolves with consumers […]
4 min read
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  1. Trends & External Forces

Emotion-Informed GenAI: Making Your Marketing Content More Human

Emotions are central to how we engage, communicate with, and react to our world, motivating our behavior and deepening our interactions. Brands that lean into the intricacies of human emotions are proven to generate more sales and loyalty. According to McKinsey, 76 percent of consumers reported that receiving personalized communications was a top factor in […]
3 min read
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  1. ESG
  2. Data & Insights
  3. Operations & Supply Chain

Retailers Gain Control of Their Sustainability Goals as the ESG Storm Clouds Start to Gather Over Operations

Using event-driven architecture (EDA), retailers must link essential data at speed and scale throughout their ecosystems near and far to come to grips with now essential environmental, social and governance (ESG) reporting in three key areas. 1. Dead Heading — Optimizing Transportation/Emissions on Every Journey When it comes to transportation within the retail sector, any […]
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  1. Technology & Innovation
  2. Channel: Dollar/Value
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery
  5. Department: Food
  6. Corporate Strategy
  7. Media & Marketing
  8. Shopper & Customer
  9. Technology & Innovation
  10. Trends & External Forces
  11. Retail Operations
  12. Merchandising
  13. Stores & Formats

Why Amazon’s Just Walk Out initiative failed – and why it’s not the end of checkout free technology

It recently emerged that Amazon’s Just Walk Out offering is being dropped from Amazon Fresh stores. However, it’s not checkout-free tech that’s failing, it’s the fact that Amazon’s checkout free solution doesn’t work, especially in grocery retailers, argues Will Glaser, Founder and CEO at Grabango. In the dynamic grocery retail landscape, a transformative wave is […]
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