Customer Experience

Articles on CX (Customer Experience)

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  1. Channel: Delivery
  2. Channel: Delivery
  3. Department & Category
  4. Channel: Ecommerce & Digital
  5. Acquisitions, Divestitures & Mergers
  6. Corporate Strategy
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  9. Department: Food
  10. Data & Insights
  11. International
  12. Shopper & Customer
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Instant grocery startups sprang up and grew like weeds during COVID-19, fueled by consumers opting to practice social distancing and ready to order their food and sundries at the tap of an app, and VCs seeing an gap in the delivery market that had yet to be definitively filled. Now, perhaps inevitably, comes the consolidation.
  1. Shopper & Customer
  2. Agencies & Vendors
  3. International
  4. Shopper & Customer
  5. Associates & Employees
A consumer confidence monitor that has been running since 1974 recorded its lowest-ever score this month. The well-established GfK index was down to -40 for May, meaning consumers are less confident now than at any time for nearly half a century. Joe Staton, client strategy director at GfK, said: “This comes as UK unemployment hits […]
  1. Department & Category
  2. Channel: Ecommerce & Digital
  3. Channel: Restaurants
  4. Department: Food
  5. Media & Marketing
  6. Data & Insights
  7. International
  8. Shopper & Customer
  9. Trends & External Forces
Giving credit where credit is due.  The grocerant niche filled with Ready-2-Eat and Heat-N-Eat fresh prepared food continues to drive top-line sales and bottom-line profits in every channel of retail foodservice.  According to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® the recent insights by the NPD group show just have important the […]

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