Tech: Cashierless

  1. Department & Category

Is Self-Checkout Technology Better than an Employee

  In a time when there are more digital natives working and spending money than ever before retailers are evolving to give them what they want and according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® that means technology. There is no doubt that more and more retail foodservice executives are embracing […]
3 min read
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  1. Corporate Strategy

Your Views: Mass Marketing Lives

I got several reactions to yesterday’s breaking news about the Federal Trade Commission (FTC) filing suit to block Kroger’s proposed $24.6 billion acquisition of Albertsons. MNB fave Glen Terbeek wrote: So much mass marketing mentality.  We are past the 1960’s.   What about maximizing market performance of each local store and its shoppers through creating […]
5 min read
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  1. Technology & Innovation

Whither Self-Checkout?

The San Francisco Chronicle reports that “as more retailers fret over theft in California stores, it appears another major chain is reconsidering its use of self-checkout machines. “Following in Target’s footsteps, at least one California Walmart has roped off its self-checkout area, reports KTLA. The store is in West Hills, a community in Los Angeles […]
< 1 min read
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  1. Shopper & Customer

Grocery Game-Changers: The Innovations Shaping How People Shop

Grocery stores have been in a state of flux in recent years, influenced broadly by the economy and supply chain issues and, at the store level, by how consumers want to shop. This year, grocery bills are expected to exceed $300 a week, which in turn will impact the choices consumers are making at the […]
4 min read
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  1. Media & Marketing

Wembley Stadium and Delaware North launch Bar Tap at Carabao Cup final as Liverpool take on Chelsea

Laying claim to being the first European national stadium to use frictionless technology, Wembley Stadium and Delaware North are introducing Bar Tap at the Carabao Cup final this weekend. The Delaware North team oversaw the project from conception to implementation, with the aim of promising a seamless experience for shoppers. Upon entry, customers tap their […]
2 min read
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  1. Trends & External Forces

How Hydra Health is Transforming the Hospital Gift Shop

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods. Marie Kloor and her firm, Hydra Health, are focused on changing that. “Our mission […]
6 min read
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  1. Technology & Innovation

Embracing Top Retail Tech Strategies for 2024

In the rapidly evolving retail landscape, 2024 is already proving to be a crucial year for retailers to improve customer acquisition and retention. Analysts report that global expenditures on digital transformation initiatives will reach $3.4 trillion by 2026, with software innovation being the driving force behind trends like immersive shopping experiences, redefining the in-store experience, […]
3 min read
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  1. Channel: Marketplace

Beyoncé hits Shopify as her new haircare brand Cécred goes live on e-commerce platform

American singer, songwriter and businesswoman Beyoncé’s new haircare brand, Cécred, has gone live on Shopify. After teasing her fans (aka the BeyHive) about the venture last May, Beyoncé recently took to social media to announce her first ever beauty brand. Captioning a post on Instagram with “hair is sacred”, an accompanying video interspersed archive footage […]
2 min read
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  1. Trends & External Forces

Countering Retail Theft Without Sacrificing Customer Experience

A concerning trend has emerged in the evolving retail landscape over the past few years: the spike in retail theft. As examples, Los Angeles and Dallas experienced staggering increases of 109 percent and 73 percent, respectively, in shoplifting incidents from H1 2022 to H2 2023. As the problem intensifies, communities are left grappling with the […]
3 min read
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  1. Technology & Innovation

Aramark Collegiate Hospitality opens Amazon Just Walk Out tech powered store at Lesley University

An Amazon Just Walk Out technology powered store has opened at Lesley University in the US. Lesley University is a private university in Cambridge, Massachusetts. Its students can now experience a frictionless shopping experience on campus, with the likes of snacks and drinks available to buy. In a LinkedIn post, Brisbane Vaillancourt, Regional Vice President […]
2 min read
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  1. Technology & Innovation

Retail technology veteran Glenn Faulkner moves on up at autonomous stores specialist AiFi

Glenn Faulkner has taken on the role of Hardware Product Manager at checkout-free stores firm AiFi. Faulkner joined the company in 2020, as Technical Program Manager, and was most recently Solutions Architect. Prior to AiFi, he was Client Delivery Analyst at Bossa Nova Robotics. His CV also includes stints as E-commerce Manager at J E […]
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  1. Technology & Innovation

Target is Reducing Self-Checkout Hours in Some Stores

Target has slashed the hours of operation for self-checkout lanes at some of its stores. Not all store locations have had self-checkout hours cut, but the retailer is considering store staffing levels and sales volumes in its decision. Workers told Business Insider that Target is trying to keep the percentage of overall store sales via […]
< 1 min read
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  1. Shopper & Customer

Your Views:  Finally

MNB reader Doug Galli has a reaction to my argument that while Amazon may try to steer shoppers to products with higher margins, so do many retailers: Kevin, you are correct on this point of how retailers “merchandise” and market their respective stores. You work to steer customers toward higher margin products, which might not […]
8 min read
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  1. Technology & Innovation

NRF 2024: How Retail Tech Innovates Around the Customer Experience

Year in and year out, retailers are always working to give shoppers a richer, more rewarding experience. This never-ending journey requires retailers to carefully balance customer demands against their own budgets and margins. Increasingly, retail businesses look to the latest technology for solutions to their biggest problems.  At the National Retail Federation’s Big Show 2024, […]
5 min read
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  1. Channel: Ecommerce & Digital

Amazon vs. Walmart:  The Multi-Front Battle Continues

Fortune writes about how, while “Amazon will soon top Walmart in overall sales,” it continues to lag in the critical area of grocery sales. Not that Amazon is a laggard:  “After announcing blockbuster financial results from the holiday quarter and its largest operating profit ever last week, Amazon is now worth nearly $1.8 trillion.  The […]
3 min read
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  1. Technology & Innovation

Schnucks Puts Limits On Self-Checkout Usage

Schnucks last week made a change to its self-checkout policies: “Starting today, self-checkout lanes in all of our stores will be limited to customers who have 10 items or less to purchase. Customers with more than 10 items will be redirected to our staffed checkout lanes in order to complete their purchases. “While the primary […]
< 1 min read
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  1. Technology & Innovation

Why Retail Networks Need Unprecedented Network Resilience and Control

In years past, the word “on-demand” has been used to describe videos or streaming services. However, I believe that “on-demand” can now be used to describe the expectations of today’s consumer. Customers now want a shopping experience that’s always on, responds in real time, and gives the most up-to-date information. This has created a scenario […]
5 min read
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  1. Technology & Innovation

Looking a Customer Ahead Restaurants Should Utilize Robotic Food Delivery

  The restaurant industry is facing many challenges in the post-pandemic world, such as labor shortages, rising costs, and changing customer preferences. To survive and thrive in this competitive market, restaurants need to adopt innovative solutions that can enhance their efficiency, quality, and customer satisfaction. One of these solutions is robotic food delivery, which is […]
4 min read
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  1. Technology & Innovation

As Amazon Launches AI Shopping Assistant, Jassy Predicts AI will Drive ‘Tens of Billions’ in Revenue in Coming Years

Amazon has debuted Rufus, a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. Tapping into Gen AI to Improve […]
3 min read
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  1. Technology & Innovation

All Self-Checkout Kroger In Dallas Brings Back Cashiers

The Dallas Morning News reports that Kroger is bring human checkout personnel back to a store in the area that it converted to all self-checkout three years ago. “We listened closely to customer feedback and made the decision to convert back to hosting staffed checkout lanes at this store,” John Votava, a Kroger spokesman, tells […]
2 min read
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  1. Technology & Innovation

Your Views:  Making Up For Lost Time

Reacting to Amazon’s plan to create a pay tier for its Alexa smart speaker system, one MNB reader wrote: Our main household use for Alexa is to control lights, heat, and A/C.  If they start charging for it, we will stop using it.  There are many other platforms available for home control that do not […]
16 min read
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  1. Technology & Innovation

What Lies Ahead For Malls & Main Street Stores In The Age Of Deliveries?

Remember the days when malls and Main Street stores were bustling every single day? Things took quite a nosedive after internet shopping took off a couple of decades ago – so brick-and-mortar retail establishments have had to adapt to stay in the game. As customers continue to purchase items online and get them delivered to […]
4 min read
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  1. ESG
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Retailers Gain Control of Their Sustainability Goals as the ESG Storm Clouds Start to Gather Over Operations

Using event-driven architecture (EDA), retailers must link essential data at speed and scale throughout their ecosystems near and far to come to grips with now essential environmental, social and governance (ESG) reporting in three key areas. 1. Dead Heading — Optimizing Transportation/Emissions on Every Journey When it comes to transportation within the retail sector, any […]
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  1. Technology & Innovation
  2. Channel: Dollar/Value
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery
  5. Department: Food
  6. Corporate Strategy
  7. Media & Marketing
  8. Shopper & Customer
  9. Technology & Innovation
  10. Trends & External Forces
  11. Retail Operations
  12. Merchandising
  13. Stores & Formats

Why Amazon’s Just Walk Out initiative failed – and why it’s not the end of checkout free technology

It recently emerged that Amazon’s Just Walk Out offering is being dropped from Amazon Fresh stores. However, it’s not checkout-free tech that’s failing, it’s the fact that Amazon’s checkout free solution doesn’t work, especially in grocery retailers, argues Will Glaser, Founder and CEO at Grabango. In the dynamic grocery retail landscape, a transformative wave is […]
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