Tech: AI

  1. Technology & Innovation

A USB standard for satellites? Slingshot 1 takes to orbit to test one

Testing new satellites and space-based technologies has never been easy exactly, but it definitely could be easier. Slingshot 1, a 12U Cubesat mission just launched via Virgin Orbit, is an attempt to make building and testing a new satellite as easy as plugging a new keyboard into your computer. To say it’s “USB for space” […]
5 min read
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  1. Data & Insights

Put Your Computer Vision Models In “The Matrix” With Synthetic Data

As artificial intelligence charges forward on many fronts, computer vision continues to be one of, if not the most, critical method of connecting the real and digital worlds. Computer vision is now well out of niche implementations and use-cases and has mass-market appeal across industries and applications. Despite its usefulness, computer vision is hamstrung by […]
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  1. Shopper & Customer

It’s Time We Make E-Commerce More Human

The pandemic sucks. Bold statement. I know, I know. Our relationship with COVID-19 feels like the most toxic relationship you could imagine. Once we think we’re close to done with cancellations, quarantines and masks, one of those pesky little variants pops up and forces itself back into our lives. We grab our belongings (I imagine […]
4 min read
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  1. Media & Marketing

H&M Group taps Google Cloud tech for CX and supply chain push

Google Cloud has announced a new partnership with H&M Group which will see the Swedish multinational leverage its data analytics capabilities and sustainable global infrastructure to enhance its customer experience and supply chain enablement. The pair will collaborate to develop an enterprise data backbone including a core data platform, data product, and advanced artificial intelligence […]
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  1. Technology & Innovation

Want To Be More Efficient and Productive? Automate More of Your Business

Imagine how much more productive and efficient you could be if you could take all of the repetitive, routine, manual work out of your day. Imagine if that kind of work were simply done for you, freeing you up for the value-added work that drives success for you, your business, and your customers. A growing […]
5 min read
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  1. Technology & Innovation

Walmart To Acquire AR Optical Tech Company Memomi

Walmart and Memomi, an augmented reality (AR) optical tech company, today announced they have entered into an agreement for Walmart to acquire Memomi. This reinforces Walmart’s commitment to frictionless and omnichannel optical care.
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  1. Media & Marketing

Lessons In Relevance From A 130 Year Old Brand

GE has been injecting urgency into conversations—and actions— for over 130 years. In our conversation with GE’s chief marketing officer, Linda Boff about the company’s ability to continuously shift gears to stay relevant, she said, “Progress is part of our constant. Progress and solving tough problems for the world. You don’t get to be 130 […]
5 min read
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  1. Shopper & Customer

Navigating Success in a ‘Phygital’ World: What Retailers Must Get Right

As digital ad costs continue to climb, it’s no surprise that direct-to-consumer (D-to-C) brands are looking for new ways to connect with customers. However, they cannot take a one-size-fits-all approach to customer engagement. Today’s shoppers are split on where they prefer to engage with brands. In fact, our recent Brand Authenticity Report found that nearly […]
3 min read
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  1. Technology & Innovation

Every Store Will Have a Brain

The global pandemic sparked an evolution in the retail landscape that doesn’t show signs of stopping. Namely, there have been two obvious shifts among consumers: increased omnichannel shopping habits and decreased brand loyalty. Customers aren’t hesitating to find another retailer that gives them the shopping experience they desire, whether in-store or online. To keep up […]
3 min read
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  1. Technology & Innovation

Your Views:  Sacred Selfishness

Before I went off to the islands, I wrote about the senior software engineer at Google named Blake Lemoine who came to the conclusion that artificial intelligence (AI) developed by the company is, in fact, sentient.  Meaning, “responsive to or conscious of sense impressions,” and/or “having the capacity to have feelings.” And so what did […]
3 min read
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  1. Data & Insights

Targeted Advertising in a Cookie-Free World

Since the introduction of Apple’s App tracking transparency policy changes, retailers have been searching for ways to rebuild the lucrative world of highly targeted social media advertising. When you add today’s inflationary pressure, brands are being forced to rethink their growth strategies and determine how to keep up with other shifts happening in digital advertising. […]
3 min read
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  1. Technology & Innovation

Retail’s Perfect Complement: AI and the Real-Life Store Associate

Retail has certainly evolved over the past two years. Today, we’re living in an omnichannel retail universe that must be catered to carefully by retailers. Store associates can’t be expected to carry the entire load and overwhelming task of the end-to-end sales process anymore, but we also can’t entirely lean on artificial intelligence (AI) to […]
3 min read
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  1. Technology & Innovation

Platform uses AI to check accuracy of off-premises orders

Mistakes are a common problem in the hospitality industry, but a new artificial intelligence product is looking to reduce them. Called Double-Check, the application uses AI to check the accuracy of off-premises orders. “We know that restaurants worldwide are struggling to keep up with the high demand for off-premise orders and an ongoing labor shortage,” […]
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  1. Technology & Innovation

Financial Advisors in North America Say AI Can Help Grow Their Business, but Adoption Can Be Challenging, Accenture Research Reveals

NEW YORK; June 22, 2022 – Although the vast majority of financial advisors in North America believe that artificial intelligence (AI) will transform financial advice and help drive business growth, there are some challenges to overcome to accelerate adoption, according to new research from Accenture (NYSE: ACN).
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  1. Technology & Innovation

Learn How These Health Companies Improved Employee Experiences During Massive Disruption

Healthcare and life sciences organizations are no strangers to change. But as the pandemic took hold, it forced change in a way the industry hadn’t seen before. Much of the workforce went remote seemingly overnight, and companies had to adapt — and innovate — fast. In fact, according to a survey of healthcare and life […]
4 min read
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  1. Channel: Ecommerce & Digital

Kroger expands delivery fulfillment network

AURORA, Colo. — Kroger Co. is expanding its online order delivery network with the addition of a new customer fulfillment center (CFC) in the Denver Metro Area, the company said Tuesday. “We are thrilled to expand and introduce our innovative Kroger Fulfillment Network to one of the fastest-growing areas in the country and have the […]
3 min read
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  1. Media & Marketing

Little Caesars Partnership Success Clue

Success does leave clues and you don’t get to be the third largest pizza chain in the world without picking up some good clues.  One of the best clues for a food retailer to learn is that the right partnership can drive top-line sales and bottom-line profits while creating new electricity for your brand; according […]
3 min read
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  1. Technology & Innovation

Is Artificial Intelligence Better than Operator Intelligence

  Restaurants, Convenience Stores, and Bodegas have long relived on the imagination and innovation of their founds, owners, or savvy marketing professional.  Those days are not all gone but there are fewer and fewer food retailers that can honestly say they have their pulse of the consumer. According to Steven Johnson, Grocerant Guru® at Tacoma, […]
4 min read
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  1. Technology & Innovation

Grubhub Will Survive and Thrive for Years to Come

  Grubhub is setting the stage for long term success according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Regular readers of this blog know that that Grubhub was recently bought and is owned by one of the most successful online ordering platforms in the world, Eat Takeaway, based in the Netherlands. […]
3 min read
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  1. Operations & Supply Chain

Why Understanding the Reason Behind Returns is Crucial for Retailers

As more customers shop online, the cost of returns has increased alongside it. Fashion giant Zara became the latest retailer to introduce charges for shoppers who return items bought online, with other stores predicted to follow suit. Fast-fashion brand Boohoo also recently warned its revenue was unlikely to grow in the first half of the […]
3 min read
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  1. International

East London Nisa revamped and relaunched

An east London Nisa store has rebranded as a Nisa Extra following an extensive refit. Nisa Local Virginia Quays has changed the aisles to alter the flow of the store and offer staff a better view for security reasons. The shop previously had an issue with shoplifting and earlier this year installed artificial intelligence equipment […]
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  1. Technology & Innovation

Wednesday Eye-Opener:  Complete Sentiences

by Kevin Coupe Not strictly a retail story, but one of the more intriguing stories of the week… There is a senior software engineer at Google named Blake Lemoine who has come to the conclusion that artificial intelligence (AI) developed by the company is, in fact, sentient. Merriam Webster defines “sentient” as “responsive to or […]
2 min read
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  1. Technology & Innovation

Grubhub and Cartken deliver food to university students via autonomous robots

Grubhub and Cartken have announced a partnership to bring robot delivery to college campuses. The service was piloted at Ohio State University this spring, and a full roll-out is expected when students return to campus this autumn.  Grubhub partners with more than 250 college campuses across the United States to give students the ability to […]
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  1. Technology & Innovation

Starbucks CEO faces legal trouble, Google says bots aren’t sentient and investors pick profit over ESG

Also: Spindrift’s take on the “balsamic Coke” TikTok trend. Hello, communicators: Sparkling water brand Spindrift’s recent take on a TikTok trend was well-received by viewers, prompting more than 3,000 likes and garnering 54,000 views. @drinkspindrift As a sparkling water brand we felt obligated to taste test this combo. #balsamiccoke #balsamicseltzer ♬ original sound – spindrift […]
3 min read
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  1. Technology & Innovation

Moving into the Metaverse: Growing Swath of Brands Test Out Virtual Experiences

Editor’s Note: Be sure to check out Part 1 of this series focusing on evolving consumer perceptions of the metaverse. If the first quarter of this year was consumed with existential questioning — What exactly is the metaverse? Do we need to be a part of it? — Q2 appears to be the moment of […]
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  1. Data & Insights

Digital Food Marketing is Required for Restaurants and C-Stores Today

  Do you think your company can sell for to today’s consumers like you did in 2015, 2018, or 2021? Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, stated “If you are a Food Marketer today and not using handheld digital food marketing tools, you won’t be a food marketer for long.”   […]
3 min read
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  1. Channel: Grocery

Kroger Launches Pure-Play E-Grocery In South Florida

Kroger said yesterday that its pure-play e-grocery service, Kroger Delivery, now is serving “customers in South Florida with the opening of a new spoke location in Miami. The 60,000-square-foot spoke facility, in collaboration with the Fulfillment Center in Groveland, FL, will serve as a last-mile cross-dock location that efficiently expands Kroger Delivery’s ability to serve […]
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  1. Data & Insights

With Personalization, the Right Moment is Right Now

When consumers exchange their data with brands and retailers as currency, they want to know that their information is being used to deliver better customer experiences. Previously, customers may not have known that their personal information was being collected and stored by their favorite stores. But over the past few years, we’ve experienced major shifts […]
3 min read
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  1. Technology & Innovation

AI and where it stands in the retail industry

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This was the focus of the breakout session “AI and Machine Learning: Where Are We Now?” at the ICX Summit at the Hilton Easton hotel in Columbus, Ohio on June 2.
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Editor’s Choice

  1. Channel: Restaurants
  2. CPG: NonFood
  3. Channel: Restaurants
  4. Department & Category
  5. Department: Consumer Durables
  6. Department: HBC
  7. ESG
  8. Partnerships & Alt Profit
  9. Media & Marketing
  10. Data & Insights
  11. Shopper & Customer
  12. Trends & External Forces

How the KFC Crocs shoe became the hottest item at Fashion Week

The KFC x Crocs Clogs sold out quickly after New York Fashion Week influencer event, winning KFC an award in the ‘Events: New Product or Service Launch’ category of Ragan’s 2021 Media Relations Awards. After grabbing attention with its Extra Crispy Sunscreen, fried chicken-scented scratch ‘n’ sniff Valentine’s Day cards, and an 11 Herbs & […]
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  1. Data & Insights
  2. Corporate Strategy
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Associates & Employees
  9. Holiday & Events

The 2022 Back to School Survey: 1,400 Moms Talk BTS Shopping

What do you get when you combine one of the largest shopping events of the year with historic levels of inflation, stock shortages, and labor issues? We’ll tell you exactly what you get… You get the 2022–23 Back to School (BTS) shopping season. As noted in Field Agent’s Back to School Success Kit: How Brands […]
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  1. Corporate Finance
  2. Department: HBC
  3. Acquisitions, Divestitures & Mergers
  4. Corporate Strategy
  5. Corporate Finance
  6. ESG
  7. Data & Insights
  8. International
  9. Shopper & Customer
  10. Technology & Innovation
  11. Trends & External Forces
  12. Merchandising
  13. Operations & Supply Chain

Kohl’s Ends Sales Talks With FRG, Citing Uncertain Retail and Financial Environment

Kohl’s is off the sales block following the end of talks with Franchise Group (FRG), which has been the highest bidder for the company since the retailer began seeking a buyer in January 2022. When exclusive acquisition negotiations began in early June, FRG proposed $60 per share for Kohl’s, a valuation of $8 billion, eventually […]
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  1. Associates & Employees
  2. Department: Foodservice

Underground Donut Tour Launches in Dublin

Today, the Underground Donut Tour, the World's Best Donut Tour, is launching their first tour within the European Union, specifically, in Dublin, Ireland. The Underground Donut Tour has been running for 7 years across the US and the UK, including Chicago, Philadelphia, New York City, Portland, Seattle, Boston, Nashville, New Orleans, London and now adding Dublin to our roster. Hosting thousands of guests from around the world and showcasing the best doughnuts each city has to offer.
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