Tech: AI

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  1. Channel: Restaurants
So, how is your branding extending your brand invitation this fall? How involved are you within your local community?  If you are a restaurant owner today it has never been more important to be involved within you community including staying in touch with your local elected officials according to Steven Johnson Grocerant Guru® at Tacoma, […]
  1. Department & Category
ARLINGTON, Va. – The Food Industry Association (FMI) is out with a report that examines how traditional grocery business cycles are being upended by pandemic-fueled changes in consumer behaviors. “The Food Industry Speaks 2021” tells the story of the food retail industry’s resilience and transformation in 2020, and identifies how the landscape continues to shift, […]
  1. Technology & Innovation
Many workforce management solutions in the contact center are outdated and urgently in need of an upgrade. Amid ongoing disruption, customer expectations have skyrocketed. To keep up, contact centers have had to make changes, including the technology used to manage their workforces. The latest State of Service report reveals that 78% of decision-makers have invested […]
  1. Data & Insights
Marketers are seeing their efforts in a new light as they keep pace with today’s digital-first, work-from-anywhere world. In Salesforce’s latest State of Marketing report, 77% of marketers reported feeling that their work provides greater value now than it did a year ago. But growing the skills to deliver that value is a work in […]
  1. Technology & Innovation
The buzz has started and you might be wondering – what is Dreamforce? If you’re new to Salesforce and what we do, you may not know about Dreamforce, our annual event that combines community and customer success. For some Trailblazers — our community of customers, partners, and employees — it’s the highlight of the year. […]
  1. Trends & External Forces
ARLINGTON, Va. — Working as partners, the retailer and supplier members of the National Association of Chain Drug Stores are delivering a new era of retail health, characterized by an interdisciplinary team approach to health and wellness, said Colleen Lindholz, who chairs the association and serves as president of Kroger Health. “I cannot think of […]
  1. Shopper & Customer
In Salesforce’s recent consumer goods report, business leaders indicated that managing trade spend had become one of the top three priorities for consumer goods (CG) companies over the course of 2020. Many CG companies continued to invest heavily in trade spend, regardless of performance. Now, given the increase in spending, the changes in consumer shopping […]
  1. Channel: Convenience
  Fall football season garners college sports fans from a bygone era to today’s students. Restaurant chains with a goal to expand their brands relevance while driving new electricity are wise to follow the lead of Jersey Mike’s this fall according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  With college football […]
  1. Technology & Innovation
Department of Commerce Establishes National Artificial Intelligence Advisory Committee KCPullen@doc.gov Wed, 09/08/2021 – 11:59 FOR IMMEDIATE RELEASE Wednesday, September 8, 2021 Office of Public Affairs publicaffairs@doc.gov The Department is now seeking to recruit top-level candidates to serve on the committee U.S. Secretary of Commerce Gina Raimondo today announced that the Commerce Department has established a […]
  1. Shopper & Customer
The customers have spoken: Three bad experiences with a brand and they’re done. In fact,  90% of consumers expect online shopping to be better than in-person shopping.    The e-commerce giants of the world, from Amazon to Alibaba, have set a high bar. Now, all customers expect the same level of relevant information and personalization. […]
  1. Shopper & Customer
Digital customer support has skyrocketed over the past three years, with double-digit adoption gains on channels such as online chat, messenger apps, and video, according to the latest State of Service report. But that doesn’t mean fewer people are calling. In fact, phone calls to customer support are holding steady.  “The relevance of the phone […]
  1. Technology & Innovation
Artificial intelligence (AI) has become the poster child for the old adage, “Work smarter, not harder” — especially when it comes to AI retail merchandising. Case in point: Einstein-driven AI product recommendations make up 4%-26% of revenue, and increase average order value (AOV) by up to 10%. Take a look at Roots, a Canadian apparel […]
  1. Technology & Innovation
Even without staffing shortages, local merchants have difficulty answering calls while all hands are busy, and Goodcall wants to alleviate some of that burden from America’s 30 million small businesses. Goodcall’s free cloud-based conversational platform leverages artificial intelligence to manage incoming phone calls and boost customer service for businesses of all sizes. Former Google executive […]
  1. Channel: Convenience
  Everyone wants fresh pizza fast, but few can compete with 800° Pizza quality, consistency, service, and flavor that will drive incremental growth and success in an evolving world short on employees according to Steven Johnson, Grocerant Guru®at Tacoma, WA based Foodservice Solutions®. Have you heard that, Piestro, the robotic pizzeria that’s crafting high-quality artisan […]
  1. Technology & Innovation
LINCOLNSHIRE, Ill. – Zebra Technologies announced on Monday it intends to acquire antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries. Antuit.ai, owned by a consortium led by Goldman Sachs Asset Management, utilizes AI and machine learning algorithms to ensure its customers have the right product […]
  1. Technology & Innovation
Zebra Technologies is set to acquire antuit.ai, a provider of artificial intelligence powered SaaS solutions specific to forecasting and merchandising for the retail and CPG industries.  Terms of the deal were not disclosed. Antuit.ai, owned by a consortium led by Goldman Sachs Asset Management, utilises AI and machine learning algorithms to ensure its customers have the right […]
  1. Shopper & Customer
Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting […]
  1. Channel: Convenience
  Who is your next competitor?  Last week the new entrant in the race for a larger share of stomach is GNC.  They are now selling meals and offering meal delivery.  Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® asks if you are a chain restaurant, C-store, or grocery store why does your […]
  1. Technology & Innovation
Automated and robotic systems have a growing presence in the retail construction field. At Chain Store Age’s recent 57th annual SPECS physical retail conference, two sessions provided attendees with timely insight on how artificial intelligence (AI)-based technology is transforming the retail construction industry. Chris Varney, executive VP, Bureau Veritas; Dan Wirtz, founder, Windsor Realty Group; Mandy Rowe, director, […]
  1. Technology & Innovation
Our Future of Brick and Mortar Retail Series featured interviews with over 35 retailers, experts, and thought leaders who told us about the trends shaping the future of brick and mortar. As a look into the series, here are some of our favorite responses: What technologies will have the biggest impact on brick and mortar […]
  1. Department & Category
  Consumers love seafood, but don’t want to cook it at home, or so the old pundits say.  That said, Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® acknowledges that research shows that the ‘halo’ of better for you is extended to 87.3% of all types of seafood including items that are deep […]
  1. Media & Marketing
It should come as no surprise that at Salesforce, we live and breathe CRM – customer relationship management. Acceleration of digital adoption has dramatically escalated the importance of relationships – the “R” in CRM – like never before. This is why we thought it was time to survey nearly 800 business decision makers and 1,500 […]
  1. Shopper & Customer
“As consumers have grown accustomed to online experiences, they’ve come to expect a similarly digital in-store experience. Physical brick-and-mortar locations—retail stores, gyms, restaurants, or otherwise—must now be digital, automated, and personalized to the customer. “In many instances, digitization is synonymous with convenience. The consumer’s craving for convenience existed long before COVID, and will persist into […]
  1. Data & Insights
NEW YORK, Aug. 25, 2021 /PRNewswire/ — Fractal, (fractal.ai), a global provider of artificial intelligence and advanced analytics solutions to Fortune 500® companies, today announced that it has been named a Leader among Customer Analytics Service Providers (CASPs) in the recent…
  1. Media & Marketing
Neil Moses has been named to The Software Report’s Top 50 SaaS CEOs for 2021. The Top 50 CEOs were selected from thousands of nominations from colleagues, peers, and other software industry participants. “Through business acumen, strong leadership, and an unwavering commitment to customer success, Neil has been instrumental in building our company into the […]
  1. Technology & Innovation
Digital merchandisers are the unsung heroes of retail — especially after 2020’s sudden shift from brick-and-mortar storefronts to digital channels. With their deep knowledge of industry-specific buyer personas, trends, and product details, digital merchandisers bolstered sales and helped customers make sense of their journeys when COVID-19 struck. Apparel merchandisers nudged us gently toward loungewear to […]

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  1. WitsNotes
Loyalty takes center-stage with WitsNotes Volume 3:  Title: The Tipping Point of Loyalty (2021) Author: Upside Topic(s): Loyalty, Retail Length: 66 pages RetailWit Summary: 2 pages The Summary: The value of a loyal customer has increased—for retailers, the top loyal customers are worth up to 27x of revenue versus your non-loyals. And, shoppers are less […]

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