Tech: AI

  1. Department & Category

Quicklee’s Convenience Store Smaller Fresher Faster Food Drive Sales

  Giving customers what they want when they want it is a success clue that every foodservice operator needs to keep top of mind.  Today, grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food continues to drive innovation, customer migration, top-line sales, and bottom-line profits according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice […]
3 min read
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  1. Channel: Ecommerce & Digital

Traversing the Amazon Jungle and Navigating Ecommerce Disruption | DSI

“There are a lot of fancy tricks out there. I tend to ignore most of them. Half of the battle to 30% of the battle is about just making sure you have a good listing, that you’re telling the right message, [sharing] the benefits of the product, and that you’re actually searchable and available to […]
5 min read
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  1. Technology & Innovation

AI Expert Simplifies How to Use it to Extract Value From Big Data

What is big data? How does data help produce artificial intelligence (AI)? How can retailers utilize data and AI best to positively impact their business? Asha Saxena, CEO and founder of Women Leaders in Data and AI, delivered a keynote presentation during Total Retail Tech earlier this year in Nashville. In this video clip from her session, Saxena discusses […]
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  1. Media & Marketing

Chester’s Chicken Partners for Truckersgiving

Talk about driving new electricity into a brand.  Chester’s Chicken is doing just that with a targeted partnership edifying its fresh fried chicken with truck drivers it what they are calling ‘Truckersgiving’.  Now that is a great way to edify your brand and customers at the same time according to Steven Johnson Grocerant Guru® at […]
3 min read
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  1. Technology & Innovation

Spending Smartly on Tech Is Key in a Downturn – Here’s How You Can Do It

This article was written in partnership with Sushil Panta, senior director of Salesforce Business Value Services. Are you taking a hard look at your budgets? You wouldn’t be alone. With all the talk about economic headwinds, many companies are pausing new programs, focusing only on what is essential to keep the business afloat. But there’s […]
6 min read
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  1. Trends & External Forces

The Top 10 Companies Leading the Way for AI in Mental Health

AI is set to infiltrate almost every aspect of our existence. Almost no corner of humanity will go untouched by its impact, with entire industries recalibrating their operations to make way for intelligent technologies. Artificial Intelligence that uses Machine Learning (ML), data analytics, Deep Learning (DL), Natural Language Processing (NLP), and computer vision algorithms will […]
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  1. Technology & Innovation

AI-Based Image Recognition Technology in Grocery Retail

Image recognition technology, which is in use in many different fields, is one of the most popular developments that has been on the agenda of the retail industry for the last few years. Advances in artificial intelligence also allow the potential of image recognition technology to be unleashed. There are visual artificial intelligence services in […]
2 min read
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  1. Data & Insights

This Founder Is Shaking Up the Insurance Industry. The Secret? Flexibility and Speed.

The insurance industry is undergoing a big transformation. From implementing artificial intelligence to better-determining risk profiles to digitizing the customer experience via mobile, a once predictable industry is no longer. One CTO is riding this new wave of transformation by focusing on agent efficiency through a differentiated experience – and is seeing noticeable results.  CTO […]
3 min read
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  1. Shopper & Customer

Can Retail CX Keep Up With the Demands of Earlier Holiday Shopping?

Rising prices, ballooning interest rates, and fresh memories of last year’s supply chain shortages — these are a few of the factors pushing holiday retail spending earlier than ever before. In fact, a recent Bankrate survey showed that half of consumers planned on starting their holiday shopping by Oct. 31. This stands in stark contrast […]
3 min read
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  1. Channel: Delivery

4 Online Grocery Technology Methods to Future-Proof Your Operations

Fast, scalable grocery fulfillment has become the norm, exponentially accelerated over the past few years by the COVID-19 pandemic and consumers’ increasing need for convenience. Whether in-store shopping or grocery ordering, seamless experiences are the name of the game, as evidenced by an increase in online grocery technology.  A recent McKinsey report found that grocery […]
4 min read
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  1. Technology & Innovation

How machine learning is transforming the life sciences

The life sciences are no strangers to technology – despite being concerned with the natural processes of life, the industry has pioneered the use of artificial intelligence (AI) since the 1960s. The problem-solving program DENDRAL was first used in organic chemistry during this decade, paving the way for MYCIN, one of the earliest and most […]
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  1. Associates & Employees

How Retailers Can Boost Customer Experience Amid Labor Shortages

The world has started to recuperate from the pandemic and consumers are back to in-store shopping; retailers are keen to make the most of the footfall by providing exceptional in-store experiences. However, one barrier that the retail sector is still trying to overcome is the labor shortage hangover caused by COVID-19. While retailers struggle to […]
2 min read
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  1. Technology & Innovation

Using AI and ML Across the Entire Sales Cycle to Achieve Success

Prospect hunting in the digital era is like finding a needle in a haystack. The internet opens many doors for sales development teams to engage with potential clients — especially since 127 devices connect to the internet every second. Nevertheless, growing numbers of devices, social platforms and profiles mean more data for employees to troll […]
3 min read
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  1. Technology & Innovation

These 4 Marketing Trends Are Reshaping How We Connect With Customers

Over the past few years, marketing trends have forced brands to navigate uncharted and fast-moving waters. Shifts in customer behaviors, an economy in flux, and emerging technologies are all rocking the boat.  The good news? You can help your company weather the storm by embracing tech tools, personalizing your customer interactions, building for a cookieless […]
7 min read
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  1. Shopper & Customer

Why Experience is Key to Brand Loyalty

Digital interactions are increasing year after year, and a company’s ability to interact with customers quickly, and in a way that satisfies their needs, will make or break the brand experience. To deliver VIP e-commerce experiences at scale — especially during the busy Black Friday/Cyber Monday season — brands need a customer experience strategy driven […]
2 min read
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  1. Technology & Innovation

3 Ways Retailers Can Gain a Competitive Edge With AI

Artificial intelligence (AI) and automation are becoming more accessible to retail businesses of all sizes, allowing even the leanest teams to reap the benefits. Instead of spending hours managing tedious manual processes, retailers that use automation can free up hours in the day to devote to customer service, product and inventory, and business growth. While […]
3 min read
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  1. Technology & Innovation

Frustrated by Personalization Challenges? Learn 3 Ways to Improve Your Customer Journey

Let’s face it: If you’re not offering personalized experiences, you’re probably losing valuable customers. However, even with countless resources available to improve personalization, marketers still face many hurdles when executing their strategy. If you’re just starting this journey (or tired of hitting roadblocks), we’ve outlined some personalization challenges to watch out for — and how […]
6 min read
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  1. Data & Insights

Retailers Are Bringing Digital Precision to Their Physical Stores Via Smart Camera Technology

The internet provides retailers endless amounts of precise, real-time information and insights into the shopper’s journey. What are they searching for? What are they clicking on? At what point do they fall out of the sales pipeline? In a brick-and-mortar store, however, shopping data is mostly limited to the day’s receipts. Where online stores use […]
3 min read
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  1. Data & Insights

Digging for Data: How Contact Centers Became a Source for Retailer Insight

Retailers are sitting on a gold mine and they don’t even know it. If customer data is the new gold, contact centers are rich with powerful insights that could drive huge change across the industry, benefiting both customers and the retailers themselves.  “We’re at the beginning of the new great gold rush,” Talkdesk global vice […]
6 min read
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  1. Channel: Ecommerce & Digital

At Little Caesars Customer Relevance is a ‘Call of Duty Combo’ with MTN Dew

  Driving new electricity into your brand is hard work.  Leveraging a branded partnership, no matter the size of you company, can drive top-line sales and bottom-line profits when you are focusing on the consumer and attributes that your consumers consider relevant. Developing interactive participatory consumer focused branded marketing programs is discipline many food marketers […]
3 min read
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  1. Technology & Innovation

AI-based Content Is the Next SEO Tool

Over time, SEO practitioners and content marketers will likely need artificial intelligence to keep up in the organic-search arms race. We explain in this must-read piece. The post AI-based Content Is the Next SEO Tool appeared first on Practical Ecommerce.
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  1. Technology & Innovation

The C-Suite is Missing the Mark on Their Digital Merchandising Strategies

Retail leaders experienced a wake-up call in 2020. While most had started considering increasing digital experiences, such as a zero-cookie approach to e-commerce and consumer personalization, the majority of retailers still considered it as “nice to have,” widening the gap between digital leaders and digital laggards. Customers today are omnichannel and there’s no sign of […]
3 min read
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  1. Channel: Ecommerce & Digital

How Technology is Solving Many of the Challenges Posed by On-Demand Delivery

The proliferation of on-demand delivery services has dramatically increased the degree of convenience that customers experience in the purchasing process. For merchants, however, the expectation for on-demand delivery has dramatically increased the complexity of their fulfillment processes. Whether the products being delivered are prescriptions, groceries, pet supplies or pizza, getting them to the designated location […]
2 min read
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  1. Retail Operations

Obsessed With CX: Retail Leaders Find Success When They Invest in the Customer Experience

The pandemic and resulting economic slowdown has been devastating to retailers. Supply chain disruptions, spending cuts, and labor shortages have all contributed to retail woes. While things have gotten tougher for retailers, customers haven’t gotten more forgiving. According to Zendesk’s 2022 Customer Experience Trends, just one bad customer experience can drive consumers to shop elsewhere. […]
2 min read
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  1. Shopper & Customer

4 Ways Retailers Are Transforming Business With Edge Computing

For many retailers, the customer experience is about much more than customer satisfaction scores. More than anything, today’s customers want a personalized, quick and easy shopping experience, a frictionless experience. These expectations are heavily shaped by online retail experiences, challenging brick-and-mortar retailers to transform their physical stores into engaging, personalized experience centers powered by real-time intelligence. Whereas e-commerce sites […]
4 min read
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  1. Media & Marketing

Klevu and Klaviyo team on AI email and SMS personalisation

Klevu, a specialist in artificial intelligence powered product discovery technology for digital commerce, has released an integration for Klaviyo. This allows for AI on-site e-commerce search data to be passed to Klaviyo for shopper segmentation, and personalised email and SMS marketing automation. 🥁 Drum roll please… we are thrilled to announce our official partnership with […]
3 min read
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  1. Technology & Innovation

Rite Aid, Google Cloud team to modernize Rx operations

PHILADELPHIA — Rite Aid and Google Cloud are entering a multi-year technology partnership to help Rite Aid realize its vision of a modern pharmacy, the companies said on Tuesday. Google Cloud technologies will provide Rite Aid with better insights, increased agility and improved customer experiences, the companies added. Modernized applications for personalized digital experiences will […]
2 min read
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  1. Media & Marketing

Au Bon Pain Supporting National Breast Cancer Foundation is a Good Thing

  In 2022 50.5% of the U.S. population consist of women. There is no doubt that women are important and Au Bon Pain is extending their brand relevance to support National Breast Cancer Foundation during October.  Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes extending your brand while doing ‘good things’ is […]
3 min read
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  1. Technology & Innovation

Civility in Tech, Centrists, and Advice from a Lifelong Entrepreneur — with Reid Hoffman

Reid Hoffman, an entrepreneur and an investor, joins Scott to discuss his thoughts on identity, artificial intelligence, businesses with network effects, and why we need more centrist politicians in the House. Reid also shares career advice from his latest book, “The Startup of You.” Follow Reid on Twitter, @reidhoffman. Scott opens with his thoughts on Sheryl […]
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  1. Technology & Innovation

Fraud Prevention: Online Retailers’ Secret Weapon for Combating Economic Headwinds

Following several years of exponential growth, e-commerce is bracing for lean times ahead. Online retailers are contending with economic headwinds fueled by a global conflict, a drawn-out pandemic, and rising inflation. A June 2022 survey reveals that 83 percent of Americans are cutting back on personal spending due to increased inflation. Online payment fraud is also […]
2 min read
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  1. Shopper & Customer
  2. Department: Consumer Durables
  3. Department: Nonfood
  4. Corporate Strategy
  5. Corporate Finance
  6. ESG
  7. Partnerships & Alt Profit
  8. Media & Marketing
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  11. Data & Insights
  12. Shopper & Customer
  13. Trends & External Forces
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  15. Operations & Supply Chain
  16. Stores & Formats

Retail Media is Here in a Big Way: Should Search be Worried?

By John Spiropoulos Media is filled with evolutionary step-change transitions which permanently alter the marketplace. Each evolutionary event, seen in terms of advertiser outlays – the media mix – is driven by incremental change during economic uncertainty. This is particularly true – and trackable – in modern times. Some of these events were covered in […]
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  1. Media & Marketing
  2. Department: Consumer Durables
  3. Department: HBC
  4. Department: Nonfood
  5. Corporate Finance
  6. Partnerships & Alt Profit
  7. Media & Marketing
  8. Agencies & Vendors
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  10. Technology & Innovation
  11. Holiday & Events

U.S. SMI Core Release Note – October 2022

SMI Core data captures the actual spend data from the SMI Pool partners of major holding companies and large independent agencies, representing up to 95% of all US national brand ad spending, to provide a complete monthly view of the SMI Pool market size, investment share and category performance. Core Data delivers detailed ad intelligence across all media […]
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  1. Trends & External Forces
  2. Channel: Grocery
  3. Department: HBC
  4. ESG
  5. Media & Marketing
  6. Trends & External Forces
  7. Associates & Employees
  8. Merchandising

Kroger Health Center marks first anniversary

CINCINNATI — The Kroger Health Center for Advanced Community Care, a joint project of Kroger Health and the University of Cincinnati James L. Winkle College of Pharmacy, recently celebrated its one-year anniversary. The Center employs pharmacists, technicians, nurse practitioners, and dietitians to provide an interprofessional model of care. It also provides practical experiences for students […]
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  1. Channel: Dollar/Value
  2. Corporate Strategy
  3. Corporate Finance
  4. Corporate Purpose
  5. ESG
  6. Media & Marketing
  7. Shopper & Customer
  8. Associates & Employees
  9. Merchandising
  10. Operations & Supply Chain
  11. Stores & Formats

Dollar Tree sales up 8.1% in third quarter

CHESAPEAKE, Va.— Dollar Tree executives said the retailer’s new pricing strategy lifted operating income nearly 23% to $381 million in the third quarter ended October 29. Top-line sales rose 8.1% to $6.94 billion. Comparable-store sales at its Dollar Tree stores increased 8.6% from a year earlier, while comps at its Family Dollar stores were up […]
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