Total Retail's articles

  1. Data & Insights
Too often, brands and retailers treat their e-commerce and in-store operations as separate businesses. Each has its own product assortment, pricing strategy, inventory availability, and key performance indicators. These businesses tend to wage harmful internal battles for resources and attribution that distract from the needs of the larger organization and/or end consumer. The truth is […]
  1. Shopper & Customer
In retail marketing, the phrase “meet consumers where they are” has long been sage advice, whether that means catching their eye at the mall or during their daily Facebook scroll. But as behaviors change, so must our tactics. Consumers are increasingly mobile-driven, and mobile phones are as much a source of entertainment as they are […]
  1. Channel: Mass
Walmart raised its full-year forecast Thursday, as fiscal first-quarter sales rose nearly 8 percent and its large grocery business helped offset weaker sales of clothing and electronics. The retailer now anticipates consolidated net sales will rise about 3.5 percent in the fiscal year. Nearly 60 percent of Walmart’s annual U.S. sales come from groceries. In the quarter, […]
  1. Shopper & Customer
How consumers spend their money through the holidays can often be a bellwether for trends in the months and years to come. With that in mind, the SpendTrend team at Fiserv took a deep dive into consumer spending patterns from Q4 of 2022. It found that increases in credit usage, contactless payments, and omnichannel interactions […]
  1. Trends & External Forces
Two years after unveiling its clinical trial services in an attempt to reinforce its presence in the world of healthcare, CVS Health is shutting it down, Fierce Healthcare reported Monday. A CVS spokesperson told Fierce Healthcare it routinely reviews its portfolio to ensure its assets are “aligned with our long-term strategic priorities.” The company will wind […]
  1. Channel: Ecommerce & Digital
What makes an seller stand out on such a mammoth platform? What turns some sellers into Amazon Marketplace success stories and leaves others practically invisible? A leading brand on Amazon is one that manages to be a top seller in its category. However, volume alone doesn’t determine a leading brand; many large retailers dominate […]
  1. Trends & External Forces
Consumers barely kept up with inflation in April, as retail sales increased but fell short of expectations, the Commerce Department reported Tuesday. The advanced sales report showed an increase of 0.4 percent, below the Dow Jones estimate for 0.8 percent. Excluding auto-related figures, sales increased 0.4 percent, which was in line with expectations. As the numbers are not […]
  1. Shopper & Customer
Eliminating a checkout form field or making it easy to find the featured product from an Instagram post may be tiny tweaks from an operational standpoint for your e-commerce business, but those small details can have big impacts on the bottom line. That’s the takeaway from a recent survey we conducted at FullStory, which found that […]
  1. Operations & Supply Chain
Planning for a new store location? If so, choosing the right strategies is critical to success. Here are various options that merchandise planning teams can consider. Inventory Planning for Your First Store If your company is preparing to launch its very first store, it’s an exhilarating and exhausting time. It’s also the time when your […]
  1. Trends & External Forces
While spring is often seen as a symbol of sweeping change and rejuvenation, the most enduring changes tend to happen gradually and incrementally. It’s no different when it comes to e-commerce fraud. Brands and bad actors are engaged in an ongoing, slow-moving chess match, with subtle strategic pivots met with corresponding moves to cover up […]
  1. Shopper & Customer
This year, a perfect storm of economic, social and technological headwinds are buffeting the retail industry. Despite analysts’ fears of a 2023 recession, consumers have switched from online to in-store sales in such large numbers, analysts describe the trend as “boomerang” shopping. Even so, researchers are finding that inflation is eating away their purchasing power by […]
  1. Technology & Innovation
While inflation has been on the mind of everyone through 2022 and into this year, we recently have been hearing whispers of possible deflation in the near future. Naturally, this has many small retailers and grocers wondering what they would do to survive if that comes to pass. Starting in 2020, we saw larger retailers […]