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Rethink Retail's articles

  1. Associates & Employees
By: Matt Mueller In today’s retail landscape, high employee turnover and low engagement are critical challenges affecting both sales and customer experiences. Managing retail teams myself on the front lines, I was focused on hiring people who could just fog a mirror so I didn’t have to work double shifts and close the store alone. When […]
  1. Data & Insights
Retailers must be smart, proactive, and decisive about their strategic planning, tech investments, and integration processes. That’s not always easy, but there’s a lot of guidance in the form of best practices, industry experts, and partnerships that can help retailers thrive in the current market.  To dig deeper into these resources, RETHINK Retail recently held […]
  1. Technology & Innovation
In a strategic move to redefine the retail experience, Esselunga, a leading Italian supermarket chain, has launched its advanced Retail Lab. This initiative highlights the cutting-edge possibilities at the intersection of AI technology and retail operations. The Retail Lab is designed as a testing ground for innovative retail technologies that promise to streamline operations and […]
  1. Technology & Innovation
Another year has come and gone for ‘Retail’s Big Show;’ this year focused on themes from innovative store layouts to improved associate experiences to, of course, AI. Over 1000 displays at this year’s event showed off a wide range of solutions, including color-coded vignettes for thematic brand experiences, various intriguing mock store model demonstrations, or […]
  1. Data & Insights
Following a tremendously successful AiR Conference in New York City, RETHINK Retail continued the conversation at Shoptalk Las Vegas with AI in Retail (AiR) Spotlight Sessions. This presented an invaluable opportunity to demonstrate to the retail sector how Generative AI (GenAI) advancements present new opportunities and applications to fuel operational optimization, impacting areas like inventory […]
  1. Operations & Supply Chain
Changing the Narrative: Transforming Product Returns Into a Growth Opportunity Product returns are a core part of the customer journey. The digital and physical shopping experience boundaries are a thing of the past. Customers are seamlessly navigating from discovery to consideration and the transaction process and have the product fulfilled in the most convenient way, […]
  1. Technology & Innovation
Year in and year out, retailers are always working to give shoppers a richer, more rewarding experience. This never-ending journey requires retailers to carefully balance customer demands against their own budgets and margins. Increasingly, retail businesses look to the latest technology for solutions to their biggest problems.  At the National Retail Federation’s Big Show 2024, […]
  1. Stores & Formats
With record-breaking attendance, the National Association of Convenience Stores (NACS) Show 2023 proved to be a resounding success. This year’s NACS Show, held from October 3-6 at the Georgia World Congress Center in Atlanta, drew in 24,084 attendees from 67 countries.  With such impressive attendance numbers, NACS is the go-to show for anyone in the […]
  1. Channel: Grocery
For years, Hy-Vee has etched out territory for itself as a leading retail innovator. By employing an experimental and diverse approach to ‘finding out what works,’ Hy-Vee has secured for itself multiple innovation awards, demonstrating leadership within the broader industry effort to digitize operations and engage the ‘new customer’ within an omnichannel framework. It’s in […]
  1. Channel: Grocery
Alex Lindstrom Hy-Vee, a prominent supermarket chain with a peak revenue of $12B in 2022, has seen continual success in its innovation strategy by implementing new digital technologies and taking chances to find out what works best for its customers and stores.  As a chain with a history of diverse and continually expanding services–including food […]
  1. Data & Insights
The true effects of downtime for retailers go beyond a dysfunctional point-of-sale (POS) system and lost sales. Today’s customers expect more from a brand. Picture this: It’s Black Friday, the biggest day on the calendar for retail sales, the day that makes or breaks a year for many businesses. All hands are on deck and […]
  1. Data & Insights
Artificial intelligence (AI), ChatGPT, and large language models have transcended their portrayal in popular culture, like The Big Bang Theory and Black Mirror, and are now making tangible impacts on our everyday lives. From generating term papers and lines of code to that memo to our boss asking for a raise, to proofreading this article, […]