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Rethink Retail's articles

  1. Stores & Formats
With record-breaking attendance, the National Association of Convenience Stores (NACS) Show 2023 proved to be a resounding success. This year’s NACS Show, held from October 3-6 at the Georgia World Congress Center in Atlanta, drew in 24,084 attendees from 67 countries.  With such impressive attendance numbers, NACS is the go-to show for anyone in the […]
  1. Channel: Grocery
For years, Hy-Vee has etched out territory for itself as a leading retail innovator. By employing an experimental and diverse approach to ‘finding out what works,’ Hy-Vee has secured for itself multiple innovation awards, demonstrating leadership within the broader industry effort to digitize operations and engage the ‘new customer’ within an omnichannel framework. It’s in […]
  1. Channel: Grocery
Alex Lindstrom Hy-Vee, a prominent supermarket chain with a peak revenue of $12B in 2022, has seen continual success in its innovation strategy by implementing new digital technologies and taking chances to find out what works best for its customers and stores.  As a chain with a history of diverse and continually expanding services–including food […]
  1. Data & Insights
The true effects of downtime for retailers go beyond a dysfunctional point-of-sale (POS) system and lost sales. Today’s customers expect more from a brand. Picture this: It’s Black Friday, the biggest day on the calendar for retail sales, the day that makes or breaks a year for many businesses. All hands are on deck and […]
  1. Data & Insights
Artificial intelligence (AI), ChatGPT, and large language models have transcended their portrayal in popular culture, like The Big Bang Theory and Black Mirror, and are now making tangible impacts on our everyday lives. From generating term papers and lines of code to that memo to our boss asking for a raise, to proofreading this article, […]
  1. Data & Insights
That the future is digital, connected, and omnichannel are by now common refrains in the retail industry, made even more common by the challenges of the last many years.  The idea is simple: by bringing the advantages of eCommerce’s algorithmically-powered personalization to the immediacy and experientialism of brick-and-mortar, physical storefronts can continue competing with eCommerce’s […]
  1. Shopper & Customer
Meaningful Customer Experiences Commerce is being reshaped on all fronts – leaving many retailers struggling with how to create meaningful consumer experiences. During the pandemic, shoppers quickly adapted to the ease of shopping online with curbside pickup and contactless deliveries. As restrictions were lifted, a ‘new’ consumer was born – one that blends their online […]
  1. Data & Insights
If one were to dig deep enough into the Library of Congress’s old audiovisual vaults, one would find a wealth of content from the 1950s and 60s about the ‘home,’ ‘city’ or even ‘highways’ of the future. For all of the myriad social problems of that period, it was also a period of intense economic […]
  1. Technology & Innovation
Starting with the first telephone customer service representatives in the 19th century—and spanning to the now ubiquitous voices of Alexa and Siri—women have always played an intrinsic role in making the consumer economy run smoothly. According to a 2019 U.S. Bureau of Labor Statistics report, women make up 61% of all the country’s customer service […]
  1. Technology & Innovation
For all of the problems of the mid-century period in America, one of the ways in which it remains compelling is the sense of optimism society at large once seemed to have for the future, specifically the way in which technology would drive us into the future.  Whether companies, scientists, futurists, or science fiction writers, […]
  1. Media & Marketing
Get to know RETHINK Retail’s Top Retail Influencers through the “Meet the TRI” Q&A series! Dive in to learn about a member of the thought leader community and follow their work and insights across our content and their social channels. Hi, I’m Nick Harbaugh, VP The Americas at Flexecution, Inc. Connect with me on LinkedIn! […]
  1. Data & Insights
Traditional retail has long been dominated by experienced managers and other decision leaders, but also gut instinct, intuition, and even plain old luck. Why? There just wasn’t always a lot of data or readily available information to go off of. How exactly do you know what customers are interested in other than by simply asking […]