Retail TouchPoints
Retail TouchPoints (RTP) is an online publishing network for retail executives, offering content focused on optimizing the customer experience across all channels. RTP provides an array of editorial opportunities and content designed to guide retail companies in their quest for long-term success. Focusing on the importance of thinking innovatively in a new media climate, we provide optimal vehicles to share industry insights and announcements, such as digital newsletters, video and audio podcasts. https://retailtouchpoints.com

Retail TouchPoints's articles

  1. Technology & Innovation

How Spotify Helped Abercrombie & Fitch Drive True Digital Transformation 

Digital transformation is on pretty much every retailer’s to-do list these days. If it wasn’t deemed a priority before the pandemic, it most certainly is now with digital behaviors bred in lockdown now firmly entrenched.   But like most buzzwords, there are many misconceptions about what digital transformation is, which is why Samir Desai, Chief […]
3 min read
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  1. Trends & External Forces

What Fighting Digital Commerce Fraud has in Common with Maslow’s Hierarchy of Needs 

Online fraud cost digital commerce merchants $27 billion in 2021, so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud, “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents. […]
4 min read
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  1. Shopper & Customer

NRF: Electronics and Demographic Changes Drive Back-to-School Spending Trends

The 2022 back-to-school season will likely avoid being negatively impacted by the weight of inflation, according to data from the National Retail Federation (NRF) presented at its 2022 Back-to-School Trends webinar. Changing demographics and the lingering impact of COVID-19 will have a bigger effect, but the overall results are expected to be on par with […]
3 min read
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  1. Technology & Innovation

Amazon Bolsters Smart Home Product Lineup with $1.7B iRobot Acquisition

Amazon has agreed to acquire robot manufacturer iRobot for approximately $1.7 billion. Best known for its automated Roomba vacuum, iRobot produces a full suite of intelligent robotic devices for cleaning, mapping and navigation. “Over many years, the iRobot team has proven its ability to reinvent how people clean with products that are incredibly practical and […]
2 min read
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  1. Merchandising

Raymour & Flanigan Launches B2B Arm With Consulting and Packaging Recycling

Furniture and mattress retailer Raymour & Flanigan has launched Raymour & Flanigan for Business, a B2B service for commercial interiors professionals in real estate, hospitality, healthcare, government, and supportive and transitional housing facilities. The new service offers tax-exempt purchases and exclusive pricing, with no minimums, on an inventory of more than 60,000 products that are […]
< 1 min read
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  1. Stores & Formats

American Dream Misses $8.8 Million Loan Payment

New Jersey mall and entertainment complex American Dream has failed to make an interest payment on municipal loans sold to help finance the $5 billion venture. The missed payment was for $8.8 million, according to a regulatory filing. Payment on the $287 million debt was due Aug. 1, according to the filing. The balance in […]
2 min read
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  1. Technology & Innovation

New Solana Spaces Store in NYC Heralds Coming Wave of ‘Phygital’ Web3 Concepts

10 min read
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  1. Channel: Mass

Reports: Walmart Reportedly Lays Off 200 Corporate Executives to Position Itself for the Future

Walmart reportedly is laying off some corporate employees to “better position the company for a strong future,” according media reports. Walmart did not confirm the number of job cuts, but the layoffs will reportedly impact about 200 employees across the merchandising, global technology and real estate teams, people familiar with the matter told The Wall […]
2 min read
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  1. Retail Ecosystem

ThredUP Has a New CMO After 5 Years Without

Resale platform ThredUP has appointed Noelle Sadler as the company’s first dedicated Chief Marketing Officer in five years. She will report to ThredUP President Anthony Marino, who previously oversaw marketing. ThredUP plans to tap into Sadler’s past experience at retailers such as Lulus — where she was also CMO — and MAC Cosmetics as it […]
2 min read
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  1. Technology & Innovation

Tiffany Marries NFTs With Jewelry in Limited-Edition CryptoPunks Collection

Tiffany & Co. will launch a collection of 250 non-fungible tokens (NFTs) on Aug. 5, 2022 that can be redeemed for a physical pendant called an NFTiff. Each NFTiff is designed to look like its NFT counterpart and costs 30 ETH, or more than $49,000 as of June 3, and buyers are limited to three […]
2 min read
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  1. Shopper & Customer

USDA $5M Grant Will Expand SNAP Ecommerce as Online Usage Surges

The USDA Food and Nutrition Service is accepting applications for a $5 million grant, funded by the American Rescue Plan, to increase the number of retailers offering online shopping for customers who rely on the Supplemental Nutrition Assistance Program (SNAP). The grant will provide funding to an organization that supports retailers as they adopt technology […]
2 min read
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  1. Trends & External Forces

Dollar General Takes Next Steps Into Medtail With 4 New Healthcare Panel Appointments

Discount retailer Dollar General has appointed four members to its healthcare advisory panel as it continues to explore opportunities in medtail and healthcare — a process that began in earnest with the July 2021 appointment of Chief Medical Officer Dr. Albert Wu. The new panel members are healthcare industry veterans who will work with Dollar […]
2 min read
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