https://retailtouchpoints.com

Retail TouchPoints's articles

  1. Technology & Innovation
In the retail world, a unique type of theft has been steadily increasing: pushout theft. This phenomenon, where shoplifters brazenly wheel out carts laden with unpaid merchandise, is causing significant financial strain on retailers. As this form of theft becomes increasingly sophisticated, the industry is scrambling to find effective solutions. Rising Rate of Pushout Theft […]
  1. Shopper & Customer
Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers and companies that will be taking the stage in Chicago, June 4-6, 2024. Brendon Garner, Co-founder and Chief Product Officer of KIKI, will discuss the future of loyalty with Kelly Cook of David’s Bridal and Bobby Stephens of […]
  1. Shopper & Customer
The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds. BNPL is “often used as a close substitute […]
  1. Department: Nonfood
Walmart+ has added a new membership benefit designed to appeal to the more than 75% of its members who are pet owners: 24/7 veterinary telehealth services offered in partnership with Pawp. The retailer piloted the offering last year and it became the loyalty program’s most successful limited-time offer of 2023. Key features of Pawp for […]
  1. Technology & Innovation
Up to 60% of merchants say reducing friction between in-store and online is a top priority. To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive. Shopify provides a unified commerce platform designed to enable seamless […]
  1. Shopper & Customer
Ebay, the OG of online resale, has released its fourth annual Recommerce Report highlighting what many of us already know anecdotally — that the sale of secondhand goods is growing across categories and channels, especially as economic conditions continue to push consumers to seek out value pricing. In fact, saving money was the number one […]
  1. Channel: Delivery
Instacart is enhancing its partnership with Peacock with the launch of a custom, curated cart experience based on the new Bravo reality series The Valley. Cast members of the show, which debuted in March 2024, were once nightlife regulars who are now dealing with home ownership, kids and backyard barbecues. The Instacart x The Valley […]
  1. Trends & External Forces
The Children’s Place President and CEO Jane Elfers has left the company, effective May 20, 2024. Board Director Muhammad Umair has been named President and Interim CEO as the retailer seeks a permanent replacement for Elfers. Umair, who joined the board in February 2024, was most recently a Senior Advisor for Origin Funding Partners, a […]
  1. Technology & Innovation
TikTok has given us “girl math” and “boy math,” and now I’d like to add “Tech Math” to the mix. Tech Math is when every technology partner tells you that they have contributed (fill in the blank) $XX million in additional sales…and yet, surprisingly, the business isn’t up nearly as much, if at all.  Despite […]
  1. Department: Nonfood
To increase ecommerce revenue, brands and retailers need to engage online shoppers and convert them into buyers. But when consumers cannot quickly find the products they’re looking for or easily get answers to their questions, they are more likely to abandon the ecommerce site altogether. With iAdvize Copilot, iAdvize’s generative AI-powered chatbot, more than 100 […]
  1. Trends & External Forces
Target will lower the everyday prices of approximately 5,000 frequently shopped items. Reduced prices already are in effect for about 1,500 items, and additional cuts will be instituted over the summer. Consumers will see lower prices on products including milk, meat, bread, soda, fresh fruits and vegetables, peanut butter, coffee and diapers. In a post […]