Retail TouchPoints
Retail TouchPoints (RTP) is an online publishing network for retail executives, offering content focused on optimizing the customer experience across all channels. RTP provides an array of editorial opportunities and content designed to guide retail companies in their quest for long-term success. Focusing on the importance of thinking innovatively in a new media climate, we provide optimal vehicles to share industry insights and announcements, such as digital newsletters, video and audio podcasts. https://retailtouchpoints.com

Retail TouchPoints's articles

  1. Channel: Specialty & Other

Bed Bath & Beyond Shutters Remaining Harmon Stores; Media Reports Say Search for a Buyer Stalled

Bed Bath & Beyond will reportedly shutter its 50 remaining Harmon stores in addition to 87 Bed Bath & Beyond locations and five buybuy BABY shops. Additionally, efforts to find a buyer ahead of its potential bankruptcy filing have reportedly stalled, people familiar with the matter told Bloomberg News. The store closures are in addition […]
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  1. Associates & Employees

How In-House App Development Gave Home Depot Associates the Right Tool for Their Jobs

The associate experience is a top-of-mind topic for today’s retailers. The frontline is the part of your team that customers interact with the most, so enabling them to handle their jobs in an enjoyable and efficient manner pays off by helping them create great experiences. The Home Depot is achieving these goals through Sidekick, an […]
3 min read
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  1. Technology & Innovation

Pacsun Names 17-Year Company Veteran Co-CEO

Pacsun has appointed President Brie Olson to the role of Co-CEO alongside Co-CEO Mike Relich, effective March 9, 2023. Current Pacsun Co-CEO Alfred Chang will step down after 17 years with the company to join Fear of God as CEO. Chang will stay with Pacsun in his current capacity until March 8 to facilitate the […]
2 min read
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  1. Channel: Ecommerce & Digital

Sam’s Club to Add 30+ Larger-Format Stores, 5 New Fulfillment Centers

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023. The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and […]
2 min read
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  1. Corporate Finance

Serta Simmons Bedding Files for Bankruptcy as Part of Agreement With Lenders

Serta Simmons Bedding (SSB) has filed for Chapter 11 bankruptcy at the U.S. Bankruptcy Court for the Southern District of Texas. The filing is part of a “Restructuring Support Agreement with key financial stakeholders” aimed at reducing debt and enabling future investments, according to a company press release. The restructuring effort has the support of […]
2 min read
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  1. Shopper & Customer

To Experience the Future of Retail, You’ll Want to Go to the Store

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less than 15% of all retail sales. That means brick-and-mortar is still going strong, and not […]
4 min read
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  1. Corporate Strategy

Dollar Tree Taps Executive Chairman as New CEO

Dollar Tree CEO Mike Witynski will step down and leave the retailer’s board of directors, with Executive Chairman Rick Dreiling expanding his role to assume the CEO position, effective Jan. 29, 2023. Witynski has held leadership positions at Dollar Tree since starting there in 2010 and was named CEO in 2020. Dreiling had served as […]
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  1. Media & Marketing

How the Explosive Growth of Shoppable Ads will Impact Pricing and Spending

Social shopping is becoming more and more popular given the surge in social media usage and the ease of completing a transaction without ever leaving the app. It’s no surprise that social commerce sales are expected to reach $45.74 billion in 2022. With this growth, shoppable ads have been gaining traction over the last several […]
4 min read
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  1. Department: Nonfood

1-800-Flowers.com Introduces Marketplace to Expand Gift Options, Support Independent Sellers

Just in time for Valentine’s Day, 1-800-Flowers.com has launched a “Gifts & More” marketplace designed to provide shoppers with a wider range of gift options. The site will initially include a curated selection of products from more than 200 brands across 15 categories, including home décor, spa gift baskets, party supplies and DIY activities. Additionally, […]
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  1. Channel: Mass

Walmart Debuts New Ecommerce Platform to Help SMBs ‘Save Time, Money and Hassle’

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and nonprofits. The aim of the Walmart Business platform is to “remove complexity in purchasing, lower costs and give our customers more opportunities to serve their customers and communities.” With a curated assortment of more than 100,000 items, […]
2 min read
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