's articles

  1. Department: Food
Small grocery chain Kowalski’s Markets is looking to improve the online ordering experience through a collaboration with Mercatus. Based in Minnesota, Kowalski’s Markets has 11 locations. It is known for offering a compelling store experience and a full assortment of local and ethically-sourced specialty grocery, prepared foods and fresh products. The Kowalski’s team turned to Mercatus to […]
  1. Technology & Innovation
Uber Eats and autonomous vehicle company Motional have begun driverless deliveries in Santa Monica, Calif. The effort is being done in conjunction with robotics company Serve Robotics, which was Uber acquired with the purchase of Postmates and spun off in 2021.  The partnership between Uber and Motional was announced in December. At the time, Uber […]
  1. Shopper & Customer
A new report from Paytronix demonstrates consumers’ permanent buying pattern shifts in the restaurant and convenience store industries over the last two years. The underlying conclusion — technology will play an ever-increasing role. Called the “The Order & Delivery Report 22: Navigating the Digital New Normal,” the report shows that one-third of all orders were […]
  1. Channel: Ecommerce & Digital
Longtime Austin, Texas residents Min and Jenna Choe started out entertaining family and friends at home and are now setting out to create a Chinese restaurant empire based on online ordering and delivery. In the South, entertaining and cooking go together. Fittingly, there is a longstanding joke in the Choe household about Jenna’s inability to […]
  1. Channel: Ecommerce & Digital
Kroger is planning to begin delivery in Florida this summer and is in the process of hiring 200 employees. The company already provides delivery in three Florida markets. Over the last two years, Kroger has pushed hard into online ordering and delivery. The company has partnered with Ocado Group to build automated fulfillment centers. “We […]
  1. Media & Marketing
Consumers are looking for eco-friendly dining options. To help, Yelp has added searchable eco-friendly business attributes to the site. According to Yelp, searches for “plant based” have increased an average of 56% each year from 2018 to 2021, and searches for “EV charging” have increased an average of 41% each year, showing the demand for […]
  1. Channel: Delivery
DoorDash has opened another ghost kitchen in New York City. The company’s first ghost kitchen opened two years ago in Redwood City, Calif. The project is being done in cooperation with Nimbus, a New York City-based shared kitchen. The ghost kitchen will be producing food from DOMODOMO sushi restaurant, Kings Co Imperial, Pies ‘n’ Thighs, […]
  1. Department & Category
The pandemic completely changed consumers’ food shopping habits. More people ordered meal kits for home delivery or bought restaurant food for takeout and delivery. That has created a huge challenge for the industry — more consumer waste.
  1. Channel: Restaurants
QSRs and fast-casual restaurants are sectors that have benefited from the radical change in the restaurant industry over the last two years. To target that market, Toast has introduced a platform specifically designed for the sector. Called Toast for Quick Service, the platform offers enhanced digital tools, ordering and payment workflows and access to performance […]
  1. Department & Category
A fully electric semi-truck will begin making food deliveries at McDonald’s locations in Canada. The effort is a partnership between McDonald’s Canada, Volvo Trucks North America and McDonald’s supplier Martin Bower. The truck will be pulling McDonald’s-branded trailers for food and beverage deliveries to McDonald’s restaurants in the Montreal area. Martin Brower has been a supply […]
  1. Channel: Delivery
Late-night burgers and fries are on the menu through a partnership between BurgerFi and Gopuff. It is the first partnership between Gopuff, the quick delivery grocery service, and a restaurant. In Tallahassee, Fla, customers can order burgers, fries and other items between the hours of 7 p.m. and 3 a.m. The orders are processed at […]
  1. Channel: Ecommerce & Digital
National restaurant chains continue to expand virtual brands. Cracker Barrel is the latest. The company relaunched a virtual brand called Chicken n’ Biscuits. The brand offers chicken, mac and cheese and biscuits at 400 locations. Delivery is done through DoorDash, Uber Eats and Grub Hub “For years, the debate around ‘the best chicken sandwich’ has […]