https://blogs.cisco.com/retail

Cisco Retail's articles

  1. Data & Insights
It was exciting to be together again at NRF after a tumultuous few years! The conversations and face-to-face interactions I had with our customers, peers, and partners were nothing short of inspiring. Cisco is doing some incredible work driving true outcomes for our customers, and NRF ‘23 was a great showcase of where we can […]
  1. Technology & Innovation
All the planning, design and execution for NRF 2023 are now behind us, but I returned home from New York feeling like it was worth every ounce of effort we put into it… It was amazing to be, not only back in person, but back to 2020 levels of participation with so much pent-up enthusiasm […]
  1. Data & Insights
Location-based analytics, application performance, and automation are a few of the capabilities that serve as a springboard for digitally savvy retailers to be extraordinary.  But what is it about these capabilities that differentiates one retailer from another? Leveraging insights from ecommerce platforms, click & collect locations, and suppliers in order to provide smarter and safer […]
  1. Trends & External Forces
The future of retail is here. As both a Cisco leader and as a consumer, I am excited to see it on display at the upcoming “Big Show” of the National Retail Federation (NRF) in New York City later this month. Simple, personalized experiences make shopping easier and more efficient for consumers. Imagine a customer […]
  1. Data & Insights
What a chaotic few years it has been! We are finally getting back on the road and will be in-person at NRF 2023!  Our team has been working around the clock to provide you with an onsite experience that is aligned to the topics you as retailers are battling in this current climate including associate […]
  1. Data & Insights
Co-authored by: Kaleigh Bisconti   If you visit our corporate headquarters in San Jose, California, be sure to check out the Cisco Store Tech Lab in Building 11. Remodeled and opened May of 2018, the 2500-square-foot store not only offers merchandise ranging from apparel to backpacks, but also showcases our latest Cisco and partner retail […]
  1. Data & Insights
In recent years, retailers have been forced to be more agile, responding rapidly to quickly changing business landscapes and consumer expectations. Retailers rushed to bring curbside and home delivery services to market and send their knowledge workers from the headquarters and contact center home in some hybrid capacity. Security has always been of critical importance […]
  1. Shopper & Customer
As we move closer into the holidays, consumers expectations rise. Where shopping online were once “nice-to-haves,” they are now mission critical. Retail locations of all shapes and sizes need remote solutions than can empower customer and associate interaction, provide flexible access, and enable it all with end-to-end security. So why do retailers choose Cisco to […]
  1. Data & Insights
Co-authored by: Tricia Kelley How we work is changing—from where we host our meetings, to our day-to-day operations, life has been transformed by the pandemic. The push for work and life balance has never been stronger and the need to adopt more sustainable practices has never been more urgent. A digital-first approach has become imperative […]
  1. Technology & Innovation
In an industry known for its intense competition. Personalization of a shopping experience can drive a 40% larger basket (transaction size) according to the Boston Consulting Group. But, how can retailers better understand their customers, particularly in-store, in order to personalize the experience?   From the arrival of the first online retailers, and the eCommerce channel […]
  1. Technology & Innovation
In an industry known for its tight margins, any loss in retail is significant. Retailers often need to sell many multiples of an item to breakeven on a single loss. “Shrink” is a $60B dollar issue for the retail industry globally and growing rapidly. Most retailers attribute 50-60% of losses to associate actions. Increasingly, Organized […]
  1. Technology & Innovation
Automation means different things to different people. From marketing automation to network automation, workflow automation to equipment automation, using technology to automate tasks or functions allows retailers to focus on delivering the best customer experiences. It also allows retailers to rely on automation to address permissions for the network or online order fulfillment and notification. […]