1. Technology & Innovation

Retailers Get Real with AI: Four AI-Powered Apps We’ll See this Year

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. With these kinds of results, it is no wonder 81% […]
4 min read
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  1. Technology & Innovation

Retail Innovation Conference & Expo 2024: The Latest News on Sessions, Speakers & Experiences

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo, taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, […]
5 min read
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  1. Operations & Supply Chain

Choosing a Distribution Model: Drop Shipping vs Traditional Inventory

Welcome back, retail enthusiasts! One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. There are many facets of […]
9 min read
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  1. Channel: Drug

The PR Perils of Inaccurate Sales Tax

It’s rare that sales tax issues make the news, and when they do, it’s generally not great for the seller. Earlier this year, things held to form when media in Massachusetts reported a sales tax calculation error on the Walgreens ecommerce website. The facts as reported support the notion of an honest mistake by the […]
4 min read
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  1. Data & Insights

Making sense of your store data

After a big holiday weekend, everyone is always thinking of what can be done better next year. Stay tuned tomorrow for a Presidents’ Day Recap to see how your store compared to the industry average this year. This week, we’re discussing the newest trends in retail, including the use of new technologies and changes in […]
3 min read
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  1. Media & Marketing

Primark President: ‘Our Business is Set Up for People to Grow Into’

Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers and companies that will be taking the stage in Chicago, June 4-6, 2024. Kevin Tulip, President of Primark U.S., will be one of several C-level leaders speaking in the C-Suite Corner, where they’ll delve into the macro […]
5 min read
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  1. Channel: Restaurants

KFC an Example of Brand Protectionism Stifling Growth

  Losing customer relevance is a branding disaster.  When a legacy restaurant brand is forced to chase after customer with price it is a sure sign that the brand messaging has been adrift for quite some time according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Once considered a leader within the grocerant niche KFC and […]
4 min read
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  1. Data & Insights

Online retailers continue to leverage chatbots to enhance customer experience

Most modern day online consumers expect timely customer service similar to that offered at bricks and mortar shops. According to a 2023 write-up by SuperOffice CRM, up to 46% of customers wished to receive responses faster than four hours. Yet, most businesses take up to 12 hours to respond to emails. With AI powered chatbots, […]
3 min read
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  1. Trends & External Forces

CDC study underscores pharmacy’s irreplaceable role

ARLINGTON, Va. – A new study released by the Centers for Disease Control and Prevention (CDC) on April 4 further illustrates the irreplaceable role of pharmacy throughout the COVID-19 pandemic — and demonstrates how pharmacies can be further leveraged to meet the broader health and wellness needs of the most vulnerable Americans. In total, pharmacies have administered […]
3 min read
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  1. Trends & External Forces

Walgreens’ VillageMD names new president

CHICAGO — VillageMD announced that Jim Murray has joined the organization as its president & chief operating officer (COO) effective April 1. In this role, Murray will lead operations across the entire VillageMD enterprise, including for its three key business units, Village Medical, Summit Health and CityMD. VillageMD is one of the largest providers of […]
2 min read
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  1. Department: Nonfood

CNBC/NRF: Retail sales grew at a steady pace in March

WASHINGTON – Retail sales grew at a steady pace in March, according to the CNBC/NRF Retail Monitor, powered by Affinity Solutions, released today by the National Retail Federation. “As inflation for goods levels off, March’s data demonstrates steady spending by value-focused consumers who continue to benefit from a strong labor market and real wage gains,” […]
2 min read
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  1. Trends & External Forces

Self-care industry represented at Capitol Hill briefing

WASHINGTON – Representatives from the Consumer Healthcare Products Association (CHPA), Sanofi Consumer Healthcare, Haleon, Kenvue, and Bayer participated in a discussion this week hosted by U.S. Rep. Bob Latta (OH-05) to provide an analysis of the over-the-counter (OTC) Monograph Drug User Fee Program (OMUFA), how some OTCs come to market through the Rx-to-OTC-switch process, how […]
3 min read
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  1. Data & Insights

Presidents’ Day Weekend Recap

How did your stores perform compared to last year? Here’s some stats from this year’s President Day weekend. Furniture industry Compared to Presidents’ Day weekend last year, the furniture industry saw 9% less foot traffic. Despite this dip, Saturday stood out as the busiest day, with an average of 33 customers per store. In a […]
2 min read
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  1. Channel: Home Improvement

Home Depot ‘Retool Your School’ Program Awards Nearly $3 Million to 42 HBCUs

For the 15th year, The Home Depot has awarded grants for campus improvements to Historically Black Colleges and Universities (HBCUs) as part of its Retool Your School program. This year’s nearly $3 million donation will be divided among 42 HBCUs, with Albany State University, South Carolina State University and Paine College each receiving $150,000 as […]
2 min read
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  1. Channel: Mass

Booker retail sales grew by 11%

Excluding tobacco, retail sales at wholesaler Booker grew by 11% in the year to 24 February, according to the annual results from parent company Tesco released earlier this week. Retail sales rose to more than £3.2b but tobacco sales dropped by 4.3% to £1.86bn. Overall,… This story continues at Booker retail sales grew by 11% […]
< 1 min read
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  1. Media & Marketing

Levi Strauss & Co. Hires New Chief Commercial Officer to Drive DTC Transformation

Levi Strauss & Co. (LS&Co.) has appointed Gianluca Flore as its new EVP and Chief Commercial Officer, effective July 29, 2024. Flore will report directly to President and CEO Michelle Gass and will support all Levi’s commercial operations and global channels, including stores, ecommerce and wholesale. “I am delighted to welcome Gianluca to LS&Co. at […]
2 min read
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  1. Shopper & Customer

Crafting authentic narratives: why storytelling matters in brand PR for lifestyle retailers

According to statistics, the global lifestyle retail market is forecast to reach $10.06 billion by 2027. So standing out in such a competitive marketplace requires more than eye-catching visuals and competitive prices. Instead, lifestyle retailers need to connect emotionally with customers to foster a sense of community and belonging; this is where storytelling plays a […]
4 min read
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  1. Channel: Drug

Andrea Harrison leaves CVS

WOONSOCKET, R.I. — CVS vice president of merchandising for beauty and personal care Andrea Harrison has left the company for “a new opportunity,” she wrote on LinkedIn. After 19 years with CVS, “it was a bittersweet departure with so many memories and so hard leaving an amazing team,” she wrote. “There are more people to […]
< 1 min read
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  1. Data & Insights

The Shopping Trend Rewriting The Retail Sales Playbook

Are you ready to level up your game, whether you’re hustling on your personal trade or enticing customers with irresistible mystery boxes? It’s time to break the mold and think outside the box to draw in that crowd! Join us this week as we dive into a strategies for boosting traffic, uncovering the latest trends […]
3 min read
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  1. Acquisitions, Divestitures & Mergers

Fanatics Unveils Plans for Multi-Sport Fan Event in NYC: ‘Sports Fans Deserve a Place to Gather’

Digital sports platform Fanatics is moving into the physical world in a big way with its first Fanatics Fest NYC, to be held at the Javits Center Aug. 16-18, 2024. In addition to appearances by sports legends like Peyton and Eli Manning, Derek Jeter, Hulk Hogan and WNBA superstar Sabrina Ionescu, the three-day event will […]
< 1 min read
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  1. Technology & Innovation

Waitrose Reacting is not Enough CEO’s Need to Lead with Relevance

  Focusing on the consumer is a success clue no CEO can overlook. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that reshuffling the chains in the executive office makes little sense unless the focus shifts away form hot button short term tactics to a customer focused strategy that evolves with consumers […]
4 min read
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AI Still Needs Human Insight to Shape the Retail Experience

In 2024, the most forward-thinking and innovative retail organizations will recognize that it’s a must to blend intelligent human insight and artificial intelligence (AI). It will become clear that unless an organization can find a way to unify the two across virtually every aspect of their business, it will suffer the consequences across both the […]
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Toy maker MGA Entertainment launches DTC website

The company aims to bring its top brands, including L.O.L. Surprise!, Little Tikes and Bratz, under one online storefront. Dive Brief: Toy retailer MGA Entertainment announced Tuesday the launch of The MGA Shop website as a way to bring all its top brands under one storefront. Major retailers will continue to sell merchandise from its brands L.O.L. Surprise!, Little Tikes, […]
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