1. Operations & Supply Chain

Kohl’s introduces Return Drop service to stores nationwide

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Dive Brief

In addition to its Amazon partnership, the department store will now accept returns from brands like Carhartt, Hanes and Levi’s.

Gray clouds over a Kohl's store, with an entrance to Sephora.

A Kohl’s storefront. With the retailer’s returns process, shoppers can choose “Kohl’s Drop Off” to receive a QR code and drop off the item at a local Kohl’s location.

Daphne Howland/Retail Dive

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