1. Associates & Employees

Is your retail staff unhappy and unproductive? Here’s how to fix it

Any company that deals with customers knows that the quality of service is an important factor for success. No matter how good your products are, if your retail store employees are disengaged or unhelpful you risk losing a big chunk of your customer base. According to research by PwC, 32% of consumers will stop shopping with a brand they love after a single bad experience.

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