Generative AI and customer experience: The power and risks

Generative AI promises to help businesses improve customer service, boost engagement and conversions – but must be governed responsibly.

Future of Commerce Member since October 2, 2021

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he Future of Commerce is the premier destination for information and analysis of cutting-edge trends in e-commerce, customer engagement, and customer experience, in both consumer-facing and business to business. We help make sense of a world that’s changing rapidly, and enable professionals to keep up with the pace of evolution and gain a competitive edge in this digital age of global commerce. https://www.the-future-of-commerce.com/

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