1. International

FaceTime with the Content Guy:  My Bags Are Packed, I’m Ready To Go

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I was heading home to the east coast from Southern California – booked on a flight that would take me to Newark International Airport.  (Perhaps you’ve heard about the epic technology and personnel meltdowns that have, shall we say, diminished that facility’s ability to operate?)  It wasn’t looking good, but then I was reminded how friction can be eliminated even from the most fraught situations.  It is, I think, a good lesson for retailers.

The post FaceTime with the Content Guy:  My Bags Are Packed, I’m Ready To Go appeared first on MNB.

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For more than 30 years, Kevin Coupe has been bringing to readers and audiences a wealth of experience, sharp storytelling skills, provocative and contextual insights, unique worldview and serious levity about the world of business and consumers. https://morningnewsbeat.com
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