COVID-19’s Retail Legacy

Let’s look at COVID-19’s profound influence on global reatil over the past 12 months, including 5 mega-trends.

OVERALL THEMES:

1. WOW!
So much has changed in so little time.

2. STORES ARE RESILIENT
Brick-and-mortar stores faced capacity constraints yet their appeal is inextinguishable.

3. TECH IS UNSTOPPABLE
Automating traditional retail processes  has made the industry more efficient.

What trends would you add?

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