1. Shopper & Customer

Consumers Food Shopping Discontinuity

Last week Heather Lalley pointed out in an article that inflation was driving consumers to make different choices when it comes to buying groceries.  So, the team at Foodservice Solutions® wanted to see if those choices held true for consumer in in the omni-channel grocerant niche.  Turns out they are very similar but we noticed a trend where consumers are buying more meals from the drive-thru.

When consumers were asked where Americans get dinner, most (77%) commonly eat at home or cook for themselves. 50% say they regularly get takeout or pick up, 31% say they go to restaurants, and 3% say they use a meal subscription box.

Looking at data from recent grocerant niche scorecards Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® found that 83.6% of all restaurant meals in 2022 are purchased from a fast food outlet or drive-thru.

Regular readers of this blog know that last week Walmart made headlines, when it lowered its earnings forecast, saying higher prices on food and other items were causing consumers to cut back. The largest retailer in the country also noted it was being forced to slash its prices to keep inventory moving.

Walmart’s announcement as Lalley pointed out “prompted analysts from the Royal Bank of Canada to declare they’re feeling “increasingly cautious on the state of the U.S. consumer.”

Lalley continued, “Food-at-home inflation soared 12.2% in June over the year before, a 40-year high, according to the Consumer Price Index. And the Federal Reserve on Wednesday approved a three-quarters of a percentage point interest rate hike, its second in a row, in an aggressive push to put a lid on inflation.

Even though economists have yet to declare a recession, 53% of Americans believe we’re already in one, according to the mid-year consumer report from NielsenIQ.

Here are six ways historic inflation is pushing consumers to change their grocery shopping habits—and how retailers can capitalize on them.

1.       They’re looking for lower-cost options.

Perhaps its no surprise shoppers are searching for deals as inflation soars. For some retailers, that means it’s prime time to promote private-label brands. Albertsons Cos., last week said its Own Brands line reached record-high sales penetration of 25.8%, with sales outpacing national brands in several categories.

During the first quarter, Albertsons launched 59 new Own Brands items, with a plan to roll out about 425 new products in the line this year.

“While much of the growth in Own Brands is related to increases in unpenetrated markets and product innovation, the breadth of our Own Brands portfolio from opening to premium price points also provides great value to customers who are trying to stretch their budgets,” CEO Vivek Sankaran told analysts, according to a transcript from financial services site Sentieo.

2.       They’re shopping less often.

Gas prices are finally starting to recede a bit, but they’ve no doubt had an impact on consumer behavior.

Thirty-four percent of consumers said they’re driving less, 25% said they’re shopping online and 24% said they’re shopping closer to home, according NeilsenIQ. Research from retail data science platform 84.51° put the number even higher, finding that 56% of consumers have reduced their driving because of high gas prices and 34% are grocery shopping less frequently.

Inflation, too, is prompting shoppers to visit the store less often.

By the first quarter of this year, food traffic to food stores had fallen 10% compared to the same period a year ago, according to location intelligence firm Gravy Analytics.

3.       But they may be looking to stock up when they do make it to the store.

“Instead of buying one avocado, they’re buying bags of avocado,” Albertsons’ Sankaran told analysts.

And half of all shoppers surveyed by Nielsen IQ said their top savings strategy is to stock up when things are on sale.

4.       They’re trading down and buying less of entire product categories. They’re even switching grocery stores.

Items such as butter, chicken, lunch meats and milk saw double-digit inflation in June.

More than a third (36%) of consumers said they’re currently buying less meat and fish, according to research from 84.51°.

And 16% of lower-income households said they’ve changed where they’re buying groceries to get the best deals, the firm said.

5.       They’re buying meals from grocery stores instead of restaurants.

Here’s some potential good news for retailers: Restaurant prices are soaring, too.

More than 30% of consumers said they’re going out to eat or ordering in less often than they used to. And 61% said they’re preparing food at home, up from 52% in June, with half of those surveyed saying they plan to dine out less frequently in the coming months, according to 84.51°.

Albertsons said it is seeing growing numbers of consumers, particularly those working from home, stopping into its stores for a prepared sandwich or salad.

“Our ready meals is doing so well,” Sankaran said.

6.       They’re becoming professional deal-hunters.

Kroger saw a 15% increase in site visits to its Kroger Digital Coupons page between May and June, 84.51° found, and 57% of shoppers reported being on the hunt for sales, deals and coupons.

But shoppers who can save money in one area may be willing to spend in another, Sankaran said.

“The consumer is clearly trading down,” he said. “They’re trading down on daily needs, but they’re also buying a lot of store-made sandwiches and meals. They are buying more hamburger, but they’re also buying organic meat … We’re seeing this behavior where people are value-conscious but are willing to spend on the things that they care about.”

Success does leave clues. One clue that time and time again continues to resurface is “the consumer is dynamic not static”.  Regular readers of this blog know that is the common refrain of Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Our Grocerant Guru® can help your company edify your brand with relevance.  Call 253-759-7869 for more information.  

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