Department: Nonfood

  1. Department: Nonfood

The PR Perils of Inaccurate Sales Tax

It’s rare that sales tax issues make the news, and when they do, it’s generally not great for the seller. Earlier this year, things held to form when media in Massachusetts reported a sales tax calculation error on the Walgreens ecommerce website. The facts as reported support the notion of an honest mistake by the […]
4 min read
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  1. Department: Nonfood

Online retailers continue to leverage chatbots to enhance customer experience

Most modern day online consumers expect timely customer service similar to that offered at bricks and mortar shops. According to a 2023 write-up by SuperOffice CRM, up to 46% of customers wished to receive responses faster than four hours. Yet, most businesses take up to 12 hours to respond to emails. With AI powered chatbots, […]
3 min read
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  1. Department: Nonfood

CNBC/NRF: Retail sales grew at a steady pace in March

WASHINGTON – Retail sales grew at a steady pace in March, according to the CNBC/NRF Retail Monitor, powered by Affinity Solutions, released today by the National Retail Federation. “As inflation for goods levels off, March’s data demonstrates steady spending by value-focused consumers who continue to benefit from a strong labor market and real wage gains,” […]
2 min read
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  1. Department: Nonfood

Presidents’ Day Weekend Recap

How did your stores perform compared to last year? Here’s some stats from this year’s President Day weekend. Furniture industry Compared to Presidents’ Day weekend last year, the furniture industry saw 9% less foot traffic. Despite this dip, Saturday stood out as the busiest day, with an average of 33 customers per store. In a […]
2 min read
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  1. Department: Nonfood

Waitrose Reacting is not Enough CEO’s Need to Lead with Relevance

  Focusing on the consumer is a success clue no CEO can overlook. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that reshuffling the chains in the executive office makes little sense unless the focus shifts away form hot button short term tactics to a customer focused strategy that evolves with consumers […]
4 min read
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  1. Department: Nonfood

Bark Ups the Ante in Petcare with Debut of Airline for Dogs

Omnichannel dog brand Bark has partnered with a jet charter company to launch Bark Air, an air travel experience designed “for dogs first and their human companions second.” Bark Air aims to take the white glove experience of a human’s first-class flight and redirect all that pampering to pooches — from booking and arrival to in-flight […]
3 min read
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  1. Department: Nonfood

3D Cloud by Marxent hails leap forward in product visuals content creation for home furnishings industry

3D Cloud by Marxent, a specialist in 3D product visualisation and 3D digital asset management for DIY and furniture, has rustled up an innovation that, it promises, will revolutionise how furniture retailers and manufacturers create product visuals. “The feedback we heard from furniture retailers and manufacturers was that they wanted alternatives to CGI for product […]
2 min read
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  1. Department: Nonfood

3 Social Impact Tools for Retail Leaders

In today’s retail landscape, success extends far beyond profit margins and market share. Increasingly, consumers are looking to align their purchasing decisions with their personal values, driving the need for retailers to incorporate social impact initiatives into their business strategies. When I audit companies, they often show me their CSR and sustainability report where I […]
2 min read
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  1. Department: Nonfood

Case Studies of Successful Retail Product Launches: Lessons Learned

Retail product launches are an essential aspect of the business world, especially in the retail sector. It’s a crucial step to introduce new products or services to potential customers and generate sales. However, launching a retail product is not as simple as it sounds; it requires careful planning, execution, and continuous improvement. That’s why it’s […]
3 min read
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  1. Department: Nonfood

Inside Westfield Century City’s Infrastructure Supporting Experiential Retail

Now embarking on its 60th year in business, Westfield Century City has become a beloved Los Angeles institution — one that has evolved alongside its broad demographic of Angelenos. It is this broad demographic, and its fast-evolving behaviors and expectations, that has inspired the team to invest more thoughtfully into events, experiential retail and activations […]
5 min read
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  1. Department: Nonfood

American outdoor apparel retailer Patagonia opens doors to new bricks and mortar store in Amsterdam

Patagonia has opened its first store in the Netherlands, in Amsterdam, designed to serve as both a retail store and a space for local activist and sports communities. This will offer technical products for outdoor sports, including climbing, snow sports, and trail running. It will host regular community events such as repair workshops, film screenings […]
2 min read
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  1. Department: Nonfood

Bojangles New Spin On the Hot Dog with New ‘Bo’s Bird Dog’ Works

  Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® stated, for consumers to adopt a new menu item with gusto, the menu items should not be completely new and different, it should be familiar but with a twist.  Bojangles ‘Bo’s Bird Dog’, is just hat and will be a hit.  Bojangles’ new hand-held […]
3 min read
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  1. Department: Nonfood

The Rise of the Online Marketplace in Home Improvement

The home improvement industry is at a crossroads, shaped by a digital landscape that continues to grow exponentially. In the first half of 2024, this sector has seen a significant transition to online sales, which now account for 37% of the industry’s total market share. It’s a pivot that reflects the broader narrative of our […]
3 min read
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  1. Department: Nonfood

Wayfair Exec on its Expansion Into Brick-and-Mortar Retail

While at Shoptalk in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Liza Lefkowski, vice president of proprietary brands and retail at Wayfair, an e-commerce furniture and home goods company. During their conversation, Lefkowski discusses her role within the company, the cross-channel behaviors she’s seeing from Wayfair’s customers, improving the customer experience through cross-channel touchpoints, […]
< 1 min read
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  1. Department: Nonfood

Old El Paso launches Team GB campaign for Paris Olympics

Old El Paso has launched a Team GB campaign for the Paris 2024 Olympic Games. Old El Paso has announced a stand-out campaign as part of its continued partnership with Team GB as part of the highly-anticipated 2024 Paris Olympic Games. The link-up kicks off… This story continues at Old El Paso launches Team GB […]
< 1 min read
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  1. Department: Nonfood

February Sales Signal change is coming

What began during the pandemic as a solution for customers navigating the absence of in-store shopping and fitting rooms has evolved into a significant logistical challenge. As we reported on last week, February sales in the furniture, mattress, and footwear industry saw some impressive improvement compared to last year. But these improvements are overshadowed by […]
2 min read
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  1. Department: Nonfood

Pet Valu to Optimize Pricing and Promotions with New Merchandising Solution

Pet Valu will deploy solutions from Relex to enhance pricing and promotions planning processes in its 780+ retail locations across Canada as well as its digital channels. Pet Valu’s implementation partner Logic will provide program management, change management and data integration services. “As we commence the transformation of our merchandising systems, we believe there is […]
< 1 min read
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  1. Department: Nonfood

Media & Merchandising Integration with Roundel’s Matt Drzewicki

In this episode, the CPG Guys speak with Matt Drzewicki, Vice President of Partner Solutions at Roundel, the retail media arm of Target Corporation. Follow Matt Drzewicki on LinkedIn at: https://www.linkedin.com/in/matt-drzewicki-aa8712/Follow Roundel on LinkedIn at: https://www.linkedin.com/company/roundel/Follow Roundel online at: https://roundel.com/ This episode is sponsored by the Cornell Omnichannel Leadership Program: https://ecornell.cornell.edu/certificates/financial-management/omnichannel-leadership-program/ Matt answered these questions: […]
2 min read
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  1. Department: Nonfood

The Future Retail Pathway Unveiled at NRF 2024

Another year has come and gone for ‘Retail’s Big Show;’ this year focused on themes from innovative store layouts to improved associate experiences to, of course, AI. Over 1000 displays at this year’s event showed off a wide range of solutions, including color-coded vignettes for thematic brand experiences, various intriguing mock store model demonstrations, or […]
3 min read
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  1. Department: Nonfood

How Do Democrats and Republicans Feel About Certain U.S. Industries?

See this visualization first on the Voronoi app. Industry Favorability, by Political Party This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources. Much and more has been written, in the last decade particularly, about the U.S. […]
3 min read
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  1. Department: Nonfood

Alan Bates accuses Post Office of trying to ‘silence and discredit’ him

Alan Bates, who was portrayed by actor Toby Jones in the TV drama Mr Bates vs The Post Office, has accused the Post Office of spending 23 years trying to block his campaigning for victims of the scandal in various ways. Bates was giving evidence… This story continues at Alan Bates accuses Post Office of […]
< 1 min read
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  1. Department: Nonfood

L.O.L. Surprise! Parent Company Goes DTC, Debuts Loyalty Program

MGA Entertainment, the company behind L.O.L. Surprise!, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer (DTC) site and rewards program to get closer to its customers.  Although MGA products will still be available through major retailers, the new shopping destination, aptly named The MGA Shop, is designed to provide […]
< 1 min read
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  1. Department: Nonfood

Social Media, In-Car, And Gaming Commerce

Recently, there has been a noticeable change in consumer behavior driven by evolving expectations, shifting retail channel preferences, and varying brand shopping habits. From this disruption, three noteworthy emerging trends have surfaced: social media commerce, in-car commerce, and gaming commerce. This week, we dive into how these trends are reshaping the shopping experience for consumers […]
2 min read
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  1. Department: Nonfood

Rising Above: Overcoming Retail Challenges with Creativity

Throughout the years, the retail industry has faced numerous threats, ranging from IoT bot attacks to incidents of shoplifting and even promotional strategies that deter customers. To overcome these complex challenges, retailers need to stay alert, flexible, and use creative approaches to manage risks and maintain success in a competitive market. This week we dive […]
2 min read
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  1. Department: Nonfood

Retailers Gain Control of Their Sustainability Goals as the ESG Storm Clouds Start to Gather Over Operations

Using event-driven architecture (EDA), retailers must link essential data at speed and scale throughout their ecosystems near and far to come to grips with now essential environmental, social and governance (ESG) reporting in three key areas. 1. Dead Heading — Optimizing Transportation/Emissions on Every Journey When it comes to transportation within the retail sector, any […]
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  1. Department: Nonfood

Why Amazon’s Just Walk Out initiative failed – and why it’s not the end of checkout free technology

It recently emerged that Amazon’s Just Walk Out offering is being dropped from Amazon Fresh stores. However, it’s not checkout-free tech that’s failing, it’s the fact that Amazon’s checkout free solution doesn’t work, especially in grocery retailers, argues Will Glaser, Founder and CEO at Grabango. In the dynamic grocery retail landscape, a transformative wave is […]
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